You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

• FORTUNE 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• FORTUNE® Best Workplaces for Millennials
• Forbes® America’s Best Employers

Our intern program offers college students an opportunity to gain first-hand experience in the financial sector, while assisting us to provide the high quality support that our members deserve. To be eligible for this position you must currently be enrolled in an accredited university and willing to learn and combine theoretical knowledge with hands on experience while developing his or her professional skills. This is a year-round internship.

Responsibilities:

• Performs research on fraud claims
• Receives, reviews, and distributes incoming member communications (mail, telephone, on-line message)
• Researches forgery affidavits and Point of Sale fraud, verifies that transaction and account match those on member’s forgery affidavit or fraud claims
• Researches account/transaction, and makes on-line adjustments to accounts within established guidelines
• Verifies accuracy of credits to account on fraud transactions
• Reports transactions to Visa using online Credit Processing System
• Monitors and balances transitory ledgers, identifies errors, and corrects or arranges for correction
• Provides administrative support to the Card fraud section
• Distributes on-line communications and merchant documentation to staff
• Organizes and distributes work to the Card Fraud Resolution Specialist based on priority and staffing availability
• Maintains electronic files and databases (using systems such as Visa ROL, Visa View, Mastercom and Universal Agent Desktop) on fraud cases
• Assist and collaborate with various levels of staff to accomplish tasks/assignments
• Perform research and analysis; may include quantitative and/or qualitative analysis
• Maintain professionalism in all interactions, placing member service as priority
• Provide comprehensive day-to-day operational support
• Provide support in functional areas of the credit union
• May provide direct member service in high volume situations
• Perform other duties as assigned

• Knowledge of accounting, research, or auditing techniques and methods
• Demonstrated experience in progressively responsible clerical, technical, or administrative duties
• Ability to follow direction
• Ability to work accurately with numbers
• Effective interpersonal, written, and oral communication skills
• Working knowledge of PCs and word processing, database, and spreadsheet software

• Strong academic record as evidenced by a 3.0 or higher GPA
• Communication with impact and be committed to self-development

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Vaccine Information

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.