Red Hat Software Raleigh, NC 27601 Remote

Analyst Internship - Training & Curriculum Metrics

About the job:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable technology. We strive to make software freely accessible to everyone around the world. Software developed at Red Hat runs in vehicles that landed on the moon, airlines, banks, trains, social media, health care, academic institutions, robots, and in many other places.

If you’re interested, keep reading!

The Red Hat Global Learning Services Curriculum team is looking for a highly motivated Analyst Intern who wants to gain direct experience with open source and Red Hat’s offerings during a summer internship to join us. In this role, you will work in an environment where diverse perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you’ll need to be comfortable taking risks and exploring the unknown. But being a Red Hatter isn't just about being brave, it's also about demonstrating commitment and sticking to it.

The key focus for Red Hat's Intern Program is a dual partnership between the early talent team and our intern managers. We can offer you professional development, social engagement and networking, performance and development, and meaningful work throughout your summer at Red Hat.
What you will do:
  • Build metrics based on usage of our Content Services Source site, Student Guide content, and development tasks
  • Recommend redesigns based on data collected
  • Identify key metrics to use for measuring trends around curriculum development, including pages per course, chapter, and section, editing issues per section and per author, and graphics per narrative section; analyze the data to identify areas for improvement
  • Interact with the larger curriculum team to gather input, feedback, and support
  • Review current workflows within the quality control QC process and translation process to identify bottlenecks, measure them, and provide solutions for improvement, especially automation opportunities
  • Interface with our GitHub repos, Jenkins, and other toolchains
  • Review customer survey data and identify methods for identifying trends and incorporating this input into Red Hat Training courses
What you will bring:
  • Ability to work full-time May-August
  • Currently pursuing a degree; if you have graduated, be no more than 6 months past your graduation date
  • Knowledge of analytical tools or algorithms to gather, evaluate, and assess data
  • Excellent analytical skills
  • Ability to gather and manage data
  • Good written and verbal communication skills
  • Experience working with Tableau and datasheets for evaluating and presenting data is a plus
  • Willingness to wear a lot of red is a plus
About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.