Operations Internship – Sales Service and Delivery

Disclaimer: This position is expected to start around January 2022 and continue through the entire Spring term (i.e. through April/May) or into early Summer 2022 if available. We ask for a minimum of 12 weeks, full-time, for most internships. Please consider before submitting an application.

International Students: If your work authorization is through CPT, please consult your school before applying. You must be able to work 40 hours per week. Many students will be limited to part-time depending on their academic standing.

Internship Program at Tesla

The Internship Recruiting Team is driven by the passion to recognize emerging talent. Our year-round program places the best students in positions where they will grow both technically and personally through their experience working closely with their manager, mentor, and team. We are dedicated to providing an experience that allows for the intern to experience life at Tesla by giving them projects that are critical to their team’s success.

Instead of going on coffee runs and making copies, you’ll be seated at the table making critical decisions that will influence not only your team, but the overall achievement of Tesla’s mission.

About the team

Tesla’s Sales Service and Delivery team oversees the regional business responsible for getting our products into our customers hands and ensuring that all their service needs are met at the highest level. They engage and educate our customer base and focus on creating a world class experience in buying and owning our vehicle. While challenging the status quo of the automotive experience, the SSD team is continuously pushing the envelope when it comes to operations and execution.

Responsibilities

• Analyze end to end service processes to identify gaps and redundancies
• Drive problem solving and continuous improvement initiatives with cross functional teams to improve end to end service processes
• Coordinate with partner teams to optimize the journey with a mix of automation and human touch
• Effectively communicate process and application changes to all stakeholders across multiple organizations/teams
• Provide accurate and insightful analysis and reporting, presenting the data in a clear format for presentations and regular KPI reviews.

Requirements

• Currently pursuing a bachelor's degree in Science, Engineering, Business, and/or other quantitative and technical fields
• Evidence of exceptional ability, especially within an ambiguous environment
• 2-5 years of experience in analytics, program manager, or other structured training program
• Demonstrated success driving tangible impact / influencing within a broader organization
• Ability to quickly grasp technical concepts at a detailed level, and synthesize implications
• Strong written and verbal communication skills, particularly with senior business leaders
• Excellent analytical skills (e.g., Microsoft Office applications, SQL, Tableau, etc.)
• Experience with JIRA, Confluence, and other project management tools.
• Highly collaborative, team oriented, and comfortable leading cross-functional projects, especially those consisting of both technical and non-technical stakeholders