Description: Work from Home (WFH) - Remote work must be performed while residing in San Diego, California.
Reports to: IT Director
Location: San Diego, CA
Status: Non-Exempt
Employment Type: Full-time with benefits
Summary
In this role, the successful individual will protect our critical information, systems, and assets, build solutions, troubleshoot, implement new software and hardware, provide staff training, provide helpdesk support, and assist in the development of an overall IT strategy.
Essential Duties and Responsibilities:

• Install, configure, and maintain software, hardware and operating systems on workstations, laptops, and servers
• Install, support and maintain both physical and virtual network servers and appliances
• Office 365 administration and compliance
• Perform Active Directory administrations, create user accounts/reset passwords in local AD and Azure AD, create sites and services, etc.
• Administer network performance monitoring NPM
• Maintain ticketing system and provide technical support when needed
• Perform system backups for future recovery and ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Build an internal wiki with technical documentation, manuals, and diagrams
• Troubleshoot issues and outages
• Promote collaboration with other staff members and participate in the implementation of new projects, ideas, etc.

. Requirements:

• 2+years of experience supporting Microsoft products and technology
• 2 years of hands-on experience working with VMware / Hyper-V
• Microsoft Azure and Office 365 experience preferred
• Detailed oriented with excellent analytical and troubleshooting skills
• Excellent verbal, written and documentation skills required
• Ability to communicate effectively and professionally with other team members
• Experience with backup, antivirus and anti-malware/spyware solutions
• Problem solve rapidly and effectively, in a timely manner
• Must have strong work ethic to work independently with minimal supervision
• Highly ethical employee capable of handling sensitive information, following confidentiality guidelines
• Excellent organizational skills while working on fast-paced environment
• Ability to multi task
• Works with a sense of urgency, while engaging and listening to experts
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Proficient in the use of standard Microsoft Office software products, including Outlook, Word, PowerPoint and Excel required

Values
Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success.
• We value integrity and excellence in our employees and students.
• We treat ourselves and our students with dignity and respect.
• We believe in and encourage innovation at our school to better help our students succeed.
• We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success.
• We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward.
• We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals.
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.

Supervisory Responsibility
This position has no supervisory responsibilities.
Position Type and Expected Hours of Work
Days and hours of work are Monday through Friday, hours are flexible, within our regular business hours. Occasional weekend and evening hours may be required.
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Ability to type, use a computer to search for information and input information while speaking on the phone is required.
• Requires daily use of a personal computer and related software applications at a workstation.
• Requires completion of some tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties.
• Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day.
• Requires dependability and excellent attendance records.
• Requires occasional travel to conduct CIAT business.
• Occasionally ascend and descend ladders to service or install IT equipment, like cable, router, etc.
• Constantly positions self to maintain computers in the lab/classroom, including under the desks and in the server closet.
• Frequently moves IT equipment weighing up to 40 pounds across campus for various classrooms and event’s needs.
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role.

Work Environment
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
AAP/EEO Statement
California Institute of Arts & Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, California Institute of Arts & Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
California Institute of Arts & Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Arts & Technology’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Job Type: Full-time