US-IA-Clive

Req No. 2021-8139
Category Internship
Type Intern

Company Pandemic Response

Ensuring the health and safety of everyone that works at CO-OP is of primary importance to us. The majority of our organization continues to be in a work-from-home status. This allows for better social distancing practices for those of our employees that do remain in our office locations. We continue to work diligently to maintain everyone's health and safety by keeping the facilities clean, having everyone screened for temperatures upon entry and providing information about symptoms and what to do if employees feel sick. Our COVID response team has been working tirelessly since March and continues to provide transparent communication around COVID cases and re-entry plans.

The Opportunity

We are seeking a talented Technical Writing Intern to develop and write a variety of end-user product documentation including, quick start, implementation, and user guides. This position determines the needs of the audience, organizes the structure of technical documents, and writes information to meet the needs of the audience so they may easily find and consume the information. A Technical Writer interprets the thoughts and ideas of engineers, programmers, and other technical staff, translating complex concepts and procedures into concise documents in simple language.

• Our Spring Internship Program takes place January 10-May 6, 2022.
  

What You Can Look Forward to

• Collaborates with departments across CO-OP as part of a project team to produce a wide variety of technical publications.
• Researches both technology and existing documentation such as design documents, technical drawings, product specifications, UAT testing, and subject matter expert interviews to gather information to complete documentation.
• Creates, updates and maintains deliverables including but not limited to: technical manuals, instructional material, diagrams, process flows, step by step instructions, policy and procedures, and product documentation for internal and external audiences.
• Designs and formats documents that adhere to standards for optimum presentation, appeal, readability, and ease of ongoing maintenance.
• Identifies, selects and incorporates visuals with written content.
• Writes and edits content for assigned materials; adheres to and manages materials throughout design, development, draft, edit, review, and publishing.
• Supports efforts to standardize documentation accessibility.
• Solicits and incorporates feedback, and revises documents as needed.
• Regular and reliable attendance.
• Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
• Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
  

What You'll Need to Succeed

• Associate's or Bachelor's Degree in communications, technical writing or management information systems; and/or equivalent experience.
• 1-3 years writing experience in technical communications.
• Thorough command of English grammar and foundational knowledge of technical writing and business communication standards.
• Excellent writing and editing skills; able to adapt to a standard technical writing style, write clearly and concisely, and convey information in multiple formats for a variety of audiences.
• Able to analyze material, discern key information, and present in manner best understood by target audience.
• Able to formulate questions to gain understanding, capture necessary information, and ask appropriate follow-up questions.
• Able to effectively communicate with all functional areas and all levels of CO-OP Financial Services.
• Excellent organizational skills; attention to detail and consistency.
• Able to multitask and prioritize assignments to meet assigned deadlines.
• Able to work effectively in an ambiguous and/or unstructured environment and adapt to unexpected project scope and/or deadline changes.
• Desire to learn about new and emerging technologies.
• Familiarity with financial services technology is a plus.
• Experience working in an Agile project environment is a plus.
• Understanding of credit union industry and the underlying solutions that drive payments preferred.
  

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP's commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

• Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
• Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
• Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
• 401K with generous company match.
• Tuition reimbursement.
  

PI151191253