Job Title: IT Business Analysis Intern D (Remote)

Job ID: CHQ20210911-72352

Job Location: Remote

Job Description:

• Maintain current SCCM systems environment for an enterprise organization
• Implement software package and OS Image development, testing, deployment, and issue tracking
• Analyze the current enterprise configuration management implementation and provide a status report before and after remediation actions are engineered
• Analyze SCCM log files, provide patch management support, and implement off‐hours maintenance windows
• Interpret a customer’s description of a problem and determine possible solutions
• Educate and train customers in the use of the system installed
• Coordinate with hardware and software vendors to troubleshoot problems
• Create and maintain detailed documentation on procedures for all systems

Qualifications:

• Pursuing a Bachelor’s degree in Information Technology, Computer Engineering, Computer Science or related field
• GPA of 3.0 or greater

Preferred Skills:

• Ability to communicate ideas in both technical and user-friendly language
• Highly self-motivated and directed, with keen attention to detail
• Proven analytical and creative problem-solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Ability to work in a team oriented, collaborative environment
• Knowledge of Desktop Operating System Deployment processes, Windows 7 and 10 image development, and software/application packaging