Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Content Strategy & Development - Technical Writing Intern

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Do you want to be part of a dynamic and agile team environment?

Are you motivated by meaningful projects and work that touch a global business?

Are you collaborative and driven by delivering measurable results?

If yes, then you’re invited to start something PRICELESS™.

The 10-week summer internship program provides emerging talent with hands-on experience in industry, enabling you to make a positive impact in a world beyond cash.

An internship experience with Mastercard includes:

• Challenging and meaningful projects
• Networking, mentorship, and access to senior leads
• Volunteer and team building
• Formal performance assessments
• End of summer presentations to peers and Mastercard leadership

Mastercard's Content Strategy and Development team produces customer-facing content packaged into release documents, bulletins, user guides, implementation guides, testing references, application online help, and more. This team supports global products and services across Mastercard and works with internal partners to understand the needs of stakeholders and end users (B2B Mastercard customers) and develops flexible & reusable content to support core and emerging products & services.

The Technical Writing Intern will become an embedded member of our writing team. They can expect to:

• Attend PI Planning and scrum meetings in an agile environment with the product teams
• Draft content for release notes and user guides based on the features/stories/PRB defects
• Learn the review process and collaborate to ensure timely publication on the Technical Resource Center
• Product content for upcoming product releases and announcements
• Be accountable for the successful completion of high-quality projects within the technical writing function

All about You:

• Currently enrolled in a bachelor's degree program majoring in Technical Writing or a related field
• Experience or familiarly with XML, PDF, HTML, DITA, API
• Taxonomy knowledge or familiarity with leveraging technical expertise that maximizes opportunities for re-use
• Familiarity with Content Management systems such as Ixiasoft or Oxygen a plus
• Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
• Ability to problem solve and troubleshoot independently
• Exhibit strong written and verbal communication skills + excellent organization

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.