WalkMe
Raleigh, NC
Remote
2021-11-20
Jr. Technical Account Manager - Remote
3.9
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance, and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.
As a Technical Account Manager at WalkMe, your responsibility will be to advise and establish WalkMe's infrastructure - deployment, integration, and solution delivery in several complex organizations and technical environments. You will help make sure that our customers have the right technical infrastructure in place to ensure their success with WalkMe.
What You'll Own
- Principal technical advisor and advocate for key accounts to own complex deployment, integration, and long-term technical continuity.
- Drive strategic technical direction to plan and advise on solutions, integrations for customers seeking to enable their organization's digital adoption with WalkMe
- Build close relationships with customers as part of the account team to help empower customers to realize the value of WalkMe
- Anticipate customers' technical risks and opportunities to ensure long term success with WalkMe
- Product expert and escalation point for internal delivery teams and customers to manage and facilitate a resolution for technical incidents and issues
- Drive discussions with senior leadership regarding incidents and risk management
- Work side by side with Sales and Account Management teams to anticipate customers' technical risks and opportunities to ensure long-term success with WalkMe
- Align closely with Engineering and Product Management to realize strategic account's value in conjunction with product supremacy roadmap
What You Need to Succeed
- 2+ years experience in a technical, customer facing role including solution scoping, delivery, deployment, and active involvement in incident management
- Bachelor's degree, STEM related field preferred
- Strong written and verbal communication skills in executive-level settings
- History of consultative delivery environment where customers seek out your professional opinion
- Passion for excellent customer service
- High level of confidence and the ability to push customers in your preferred direction for a solution
- Ability to do basic WalkMe troubleshooting with customers
- Be an independent thinker and go-getter, have the ability to take a task and run with it
- Ability to understand and simplify complex requirements into comprehensible action items
- Preferred Experience
- Experience in deployment methods (GPO/SCCM)
- Experience setting up SSO/IDP Integrations
- Experience with HTML and Javascript
- Experience in managing strategic partnerships or client relationships
- WalkMe product expertise in all of WalkMe's offerings (desktop, mobile, and web)
What You'll Love About Us!
- Full health coverage for employees, WalkMe pays 100% of employee premiums and 50% of family premiums, a 401K program, and a vacation policy to encourage a healthy work-life balance.
- WalkMe offices are Work From Home during COVID-19 with frequent virtual social activities to promote positive employee engagement
- WalkMe celebrates our Fifth year on the Forbes Cloud 100 2020 List, and our CEO, Dan Adika, shares his insights into WalkMe.
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.