Zendesk builds software designed to improve the customer experience. Your favorite brands use our products to engage you as a customer. We lead the industry with appealingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future!

As a Sales Strategy Intern, you will use a mix of business intelligence, modeling and analytics to develop deep business insights in support of the sales and marketing organization’s role in driving Zendesk’s overall path to growth.

You will be part of a hard-working team chartered with analysis that drives business health and strategic insights supporting go to market (GTM) programs for the commercial (mid-market) and enterprise segments that improve revenue and profitability. This role requires a strong research and analytical approach as well as being able to provide sound ‘practical’ recommendations to leadership. You will gain experience in key functional areas such as strategy, sales, marketing, customer experience, advocacy, finance and analytics.

The successful candidate will have a steadfast curiosity, and possess a passion for creative analytical frameworks to drive insight and actions. Candidates should be able to generate hypotheses, independently analyze sophisticated data and make strategic recommendations despite uncertainty and ambiguity.

• Lead analysis of business performance and the broader market, craft insights from root causes and design strategic recommendations to GTM leadership for decision making and investment.

• Inspect business trends and performance as the basis to build strategic perspectives and operational insights that drive actions.

• Identify untapped market potential, then develop and implement plans to gain it.

• Support programmatic implementation of initiatives developed by GTM leadership or strategy team to improve performance and investment opportunities in new business growth.

• Work closely with internal partners to analyze and find opportunities for key business drivers (In example- sales efficiency, pipeline conversion, win rate, coverage - by region or by market segment).

Required :

• Outstanding problem solving skills: confirmed ability to prioritize, structure complex problems, perform deep analytics, derive business insights/scenarios and develop solutions, in a hard-working sales environment.

• Excellent communication skills, including the ability to clearly communicate sophisticated information to functional leaders and executives.

• Proficient in CRM and data analytics/modeling tools such as BigQuery and Tableau.

• Highly collaborative teammate who can independently work cross-functionally and build trusted peer relationships across the company with internal counterparts.

Preferred :

• Deep understanding of software industry / SaaS models

• Experience in sales, marketing, or customer success

• MBA is preferred

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.