Gtmhub is seeking a Junior Technical Success Manager with 0-1+ years of relevant work experience to join our team. This position is remote; you can join us from anywhere in the US with a reliable internet connection. If you happen to join us from Denver, you'd be more than welcome to join us in person from our US HQ.

About Gtmhub

We believe that everyone deserves to work in an environment where there is consistent alignment between mission and activity; where transparency breeds trust; where accountability reigns; and where focus results in positive outcomes. That's why we have built the world’s best business orchestration platform, powered by the proven OKR methodology, so our clients (and we!) can achieve the missions that matter.

We are honored to support over 500,000 users across 75 countries and 1,000+ organizations including Red Hat, Adobe, Societe Generale, TomTom, and AIG. We've raised over $40 million in funding, including our most recent Series B led by Insight Partners, and our team of 200+ is growing fast.

The Role

We are looking for a super-smart, innovative, and over-achieving Technical Success Manager with a passion for making customers successful while building technology solutions.

You will own the customer relationship from a technical perspective and, together with the Customer Success Manager, will support our customers throughout their journey, from onboarding to continued adoption and usage of the platform. You will help our customers translate complex business needs into data-driven solution designs. You will be responsible for the solution implementation ensuring high customer satisfaction levels.

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical, and tenacious, and can effectively interact with a team.

The Nitty Gritty

As a Junior Technical Success Manager, you'll:

• Partner with Customer Success Manager to ensure client success from onboarding to continued adoption of the platform
• Customize reports, insights, and design solutions tailored to customer use cases and needs
• Partner with customers in configuring out-of-the-box integrations
• Actively working as a technical advisor for any queries related to out-of-the-box functionalities
• Collaborate with Senior Technical Success Manager to translate customer pains/requirements to executable solution and implement the proposed solution
• Understand customer internal processes in detail and seek for improvement and optimizations in the provided solution

What We're Looking for

To be successful in this role at Gtmhub, you'll need to have:

• Knowledge of SQL
• Basic knowledge of HTML, JavaScript or AngularJS
• Knowledge of Python or other programming skills is an advantage
• Understanding of APIs
• Familiar with SaaS technologies
• Ability to forge strong, long-lasting relationships with customer
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Curious and pro-active in nature
• Problem-solving and analytics skills
• Passionate about making customers successful
• Fluent Spanish is a real advantage for this role
• BA/BS degree or equivalent, preferably in Computer Science

Compensation and Benefits

What's in it for you:

• Competitive base salary (salary range of $60k - $80k)
• Quarterly bonus evaluation (up to 25%)
• Unlimited PTO
• Flexible work hours and a remote-friendly environment
• Stock option opportunities
• 100% employer covered Health, Dental & Vision plans with FSA/HSA
• Access to a 401(k)/Roth 401(k)
• Meaningful and challenging work in a rapidly scaling, global startup
• Uniquely transparent and casual environment
• The opportunity to work with smart, driven, and caring colleagues
• The ability to grow your talents and career!

Sound like a good fit? We'd love to see your application.