Popmenu
Chicago, IL
Remote
2021-11-23
Client Success Manager (Jr. & Mid-level, Nationwide)
4
Are you passionate about helping clients make the most out of their product? Do you believe that successful client adoption is the foundation of a successful long-term partnership? Are you convinced that restaurant owners deserve technology that allows them to take back control from 3rd party platforms? Three times yes? Sounds like we found a match!
About This Opportunity:
We are looking for a talented Client Success Manager who will lead the growth, change, and success for our clients using Popmenu’s platform. We need someone in this role who can bring a great toolkit of best practices to the table and who is equally passionate about paving the way for long term adoption of our platform. Our ideal candidate is also very curious, so let’s talk about some details.
What's on Your Plate:
- Client Success: Our Client Success Manager takes full ownership of ensuring that the adoption and retention of a portfolio of clients. That includes everything from speaking with clients about our tools, providing them best practice resources and supporting their growth. Our Client Success Manager is responsible for a net retention goal as well as upselling our clients who want to growth their partnership with us!
- Support for Restaurant Owners: Whether it’s general advice, billing issues, or questions about product functionality, our Client Success Manager ensures that our clients get all their questions answered in a quick and effective way. There is always lot’s to do!
- Enablement Materials: Our Client Success Manager is not only reactive! They are passionate about creating engaging and helpful resources that our clients will love to utilize.
- Product Liaison: Our Client Success Manager is the link between our product team and our clients and internal teams, because he or she can translate “features” into “customer needs” and vice versa. This role will ensure that clients and internal teams always have up-to-date information on new product functionality and updates
Bottom line – in this role it is your responsibility to make sure that our clients find continued value in the Popmenu platform. So what are the skills we are looking for?
What You Bring to the Table:
- Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
- Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory
- Experience negotiating and navigating subscription renewals and churn conversations.
- Demonstrated organizational skills, proven ability to complete long-term goals and handling critical tasks and issues at the same time
- Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client environment
- Proven success with rolling out products to clients, ideally in the restaurant industry
- 1-3 years of customer success experience
Who We Are:
Popmenu is a fast-growing, venture-backed SaaS business in the restaurant/hospitality sector working with more than 5,000 restaurants every month. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and the consumer. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant’s greatest marketing tool: the menu. Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs.
We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We’re excited to meet you!
What We’re Serving:
- We have a great culture and environment that emphasizes collaboration, energy and openness above corporate formality. You can be yourself.
- We know that great ideas are rooted in diverse culture and experience. We are always striving to create an environment where everyone feels a sense of belonging.
- Flexibility and freedom are high—are you doing your part and getting your work done? That’s all that matters.
- We’re growing fast but there’s still plenty of runway for you to have major impact. We’ve built infrastructure to ensure you’re not starting from scratch or getting lost along the way.
- Innovation is in our DNA—to find great ideas you have to break things. We encourage you to fail fast, fail smartly and fail forward.
- Your visibility will be high, with daily opportunity to share wins and learnings with the entire company.
- Work alongside a talented team with experience developing, marketing and selling products for millions of users and thousands of clients—there is always something new to learn from one another.
- We offer a competitive salary and equity along with an excellent benefits package for all our full-time employees, including medical, dental, vision, 401k matching, and an open PTO policy.