Zendesk is looking for MBA interns in the US who want to make an immediate impact on our product strategy. Interns can be based remotely anywhere in the US, or co-located with one of our offices in San Francisco, CA or Madison, WI. Relocation assistance is not provided. This internship will be 40 hours per week for 10-12 weeks starting in June 2022.

Our interns drive critical product decisions through synthesis of customer research, market insights, and product usage analysis. The results of your work will be used to drive investments in our next generation of products, optimize our existing strategy, and ultimately fuel Zendesk’s growth across the Customer Support, Sales, and Customer Engagement markets! As a member of the team, you will have access to our customers, to our goldmine of product usage data, and to thousands of colleagues innovating and redefining their fields. You will be a key part of all the work that goes into delivering an appealingly simple product and strategy!

The ideal hire is a self-starter with strong analytical and project management skills and has experience interacting with customers and running sophisticated data queries. Attention to detail and the ability to thrive in a fast-paced and dynamic environment is vital for success in this role. You should have a desire to work in product strategy, business strategy or business operations after graduation. It’s preferred that you have experience with Zendesk and/or building financial models to drive decision-making. You would be reporting to the Director of Product Strategy & Operations, and will be working to deliver impactful recommendations for our product leaders regarding Zendesk’s product development strategy, pricing & packaging, and growth opportunities.

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.

In this role, you will:

• Synthesize data from multiple sources to develop a deep understanding of relevant products & markets.

• Perform customer interviews, surveys, user shadowing and data analysis

• Find creative ways to size customer problems and impact for Zendesk

• Develop an executive-level presentation with meaningful recommendations based on key insights

Requirements:

• Currently enrolled in a MBA program at the time of the internship

• Must be authorized to work in the United States

• Must be located in the United States for the full duration of the internship

• Advanced proficiency in MS Excel, and SQL

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

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