Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Effective immediately, all new Cornell hires, regardless of work location, must be fully vaccinated with an FDA- or WHO- authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption by January 18, 2022, or before their start date if after January 18.

eCornell's Department of Individual Student Enrollment is looking for Enrollment Representative Interns to join their team! An Enrollment Representative Intern works with leadership and fellow team members to master all the key basics of the new student qualification/enrollment process and ensures achievement of all performance objectives. This is a metrics-driven position.

Start your career doing something meaningful. You’ll hit the ground running, learn from the best in the industry, and gain relevant experience at a world class institution! With flexible working hours and the ability to work from your dorm, you may finally be able to balance school, work and your social life.

What you will do:

• Master the basics of the IMPACT sales process using it to establish relationships and guide potential students.

• Master all of the basics of our systems including but not limited to: Salesforce, Destiny, TextUs, Calendly, Drift, Facebook and LinkedIn.

• Utilize the guidelines provided to gain an understanding and implement best practices around leading and lagging indicators regardless of the method of communication tool used.

• IMPACT Score - 80 or above according to established rubric

• Learn the Opportunity Guidelines and consistently follow these guidelines

• Ensure all potential student information is accurately entered into Salesforce in a timely manner.

• Develop a comfort level and excellent degree of service in communicating with prospective students in a variety of different ways. This may include (but is not limited to): calling potential students via phone, corresponding via email, participating in info sessions, responding to students on Facebook or LinkedIn, or working with students on our chat platform.

• Partner with other departments as necessary to finalize the enrollment process for our students, including the Accounting, Student Services and Help-desk teams.

What we need:

• High school diploma, matriculated college student, and up to 1 year of enrollment, sales, admissions or related experience.

• Ability to work effectively both independently and as part of a team.

• Detail-oriented and organized.

• Focused on achieving optimum levels of service while maintaining high ethical standards.

• Ability to provide excellent customer service to potential and newly enrolling students by using our IMPACT sales process.

• Strong computer skills (Excel, PowerPoint, etc.). Ability to utilize and leverage technology and systems.

• Excellent oral and written communication skills.

This is a fast-paced position with a variety of responsibilities. These responsibilities will be different each day depending on the needs of the team. It’s a great opportunity to maximize many different skill sets and be able to interact with a variety of different individuals throughout the day.

Please note:

• This role will require you to have your own computer (preferably a Mac) with a strong connection to the internet. The tools required to do this job are all web based and will be provided upon hire.

• This is a casual fixed-term, non-benefits eligible position, with 15 hours of scheduled work per week on average.

• There is no visa sponsorship or relocation assistance available for this position.
  

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Job Titles and Pay Ranges:

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator . The final rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience.

• Education level to the extent education is relevant to the position.

• Unique applicable skills.

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Online Submission Guidelines :

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at owdi@cornell.edu .

For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.