"Everyone on the team was super welcoming and I feel like we are friends despite having worked remotely most of the time due to the pandemic. I really enjoy helping clients solve the unusual requests that require out of the box thinking and finding the best solutions for the clients use cases. It's also very rewarding when we can make a mass change in minutes that would take hours to do manually. The Clients are always so thankful!" Phil, Data Integration Specialist, Calgary

In this exciting and dynamic role, you will scope and complete projects to implement Absorb products, and provide technical and best-practice consultation services to both Absorb clients and various internal teams. Using your technical and customer support skills, you will help our new clients get started with Absorb by ensuring their data is seamlessly moved over to our product, providing training, and providing technical and best practice advice to set up new integrations and configure our Learning Management System (LMS).

You will help existing clients solve business problems by carrying out one-time imports and exports and assisting with the resolution of data issues. You will act as a liaison between client-facing and development teams for larger and more custom projects, helping to ensure the developers can work on application coding. Lastly, you will assist our Implementations team by taking on end-to-end client implementation projects, providing training and guidance on the core Absorb LMS product to new clients.

If you are that rare breed of person who is technically minded but also loves interacting with clients, helping to manage their projects and solving business problems, this is the role for you!

Want to know more about this team? Check out what Mark Leci, Team Lead, Data Integrations has to say about working at Absorb:

Mark Leci - Absorb LMS

Key Responsibilities:

• Scope, implement and maintain integrations using Absorb’s data integration tool.
• Gather and document training program requirements, confirm project scope, and work with clients to develop achievable timelines and program goals for their LMS implementation.
• Manage client projects to completion according to client timelines and requirements.
• Deliver training, consulting and best practice information on Absorb products & services.
• Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
• Assist and collaborate with other Absorb teams on technical/data-related issues.
• Update and maintain internal documentation resources.
• Build and maintain strong client relationships in order to provide the best possible service experience in every interaction.

Key Requirements:
Minimum Requirements

• 2-5 years working with data files
• Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly to audiences at varying technical levels
• Strong analytical skills to solve and model complex business requirements and make recommendations on best practices
• Able to maintain high-quality service delivery and documentation
• Self-driven, able to work independently and with a team

Preferred Requirements

• Experience implementing, training, and/or managing data migrations for a SaaS software
• Experience with Zendesk, JIRA, and Confluence
• Experience with RESTful API and SQL
• Experience with CRM and HRM applications (e.g. Salesforce, ADP, BambooHR, etc.)
• Second language, French or Spanish would be considered an asset

Technologies we use:

• Absorb LMS, SQL (MSSQL), Zendesk, Salesforce, Gainsight, Taskray, JIRA/Confluence, ADP, BambooHR

The Company:

Absorb Software is a learning technology company based in Calgary, Alberta Canada, with offices in London, Dublin, Tampa, Boston and Sydney.

Absorb offers both Absorb Infuse, the first Learning Experience Platform (LXP) to offer a true in-the-flow learning experience, and our flagship product, Absorb LMS, an industry-leading and award-winning Learning Management System for businesses, higher education, government and non-profit agencies around the world. Absorb is setting new standards in learning technology and support, fueling companies who believe that people are their greatest asset.

We exceed expectations across enterprises, industries and continents, helping people learn at the speed of now and preparing companies for the future of work. How do we do it better? We pay attention to the details and go deep where it matters. Turning a culture of learning into a revenue engine for global titans the world over.

Care to join us?

Why work at Absorb Software?

• This position is eligible for participation in Absorb’s Bonus program as outlined in Absorb’s Bonus Program Policy.
• 401(K) Contribution.
• Professional development plans.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Casual dress code.
• Volunteering opportunities.
• Company/team building events.
• Flexible remote working options for selected roles:
  • This role allows employee to have a hybrid remote working option (work from home and work from office options).

Additional requirements/information for candidates:

• In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application.
• This position will be subject to pre-employment background screening, including a criminal record check.
• The successful candidate must be able to show proof of legal eligibility to work in the United States without sponsorship.
• Incomplete online applications will not be considered.
• Applicants will be accepted until a suitable candidate is found.

Absorb Software (Absorb) is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. Absorb is committed to providing employees with an environment free of discrimination, bullying and harassment. All employment decisions at Absorb are based on business needs, job requirements and individual qualifications. We will maintain our commitment to and support of equal employment opportunity for all individuals without regard to race, national/ethnic origin, colour, religion, age, sex (including pregnancy), sexual orientation, gender identity/expression, marital status, family status, genetic characteristics or physical/mental disability. Our commitment to equal employment opportunity extends to any other protected classes which may exist under applicable law.

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