As a Reservations Intern at Hershey Entertainment & Resorts, you will gain experience working in a fast-paced, detail-oriented environment. In addition to providing excellent guest service, you will be actively involved in our commitment to keeping our team engaged and informed by leading a sales incentive or creating a training document. Through experience and continued coaching, you will develop and refine skills such as analytical thinking, problem-solving, and sales, which can be applied to a variety of career paths.

• Provide accurate information regarding the Hershey destination including rates, package plans, events, promotions, and attractions.
• Think analytically to seek alternatives and resolve guest opportunities.
• Develop and implement sales techniques with the objective of maximizing revenue and providing a personalized, excellent customer experience.
• Accurately detail guest reservations.
• Develop technical skills with ResortSuite, G Suite, and other Reservations and office systems.
• Develop and utilize professional language through daily responsibilities.

• Must be at least 18 years of age or older
• Must have high school diploma or equivalent
• Must have clear communication skills, both written and verbal, in English

• Desire and willingness to learn and grow
• Self-motivated with personal drive for success
• Professionalism
• Organization and planning skills
• Positive demeanor
• Strong technical skills
• Detail-oriented
• Ability to work under pressure
• Ability to multitask

• Must be able to work a minimum of 20 hours per week through duration of internship
• Must be able to work a flexible schedule including weekends, evenings, and holidays, based on business needs

• Rate of pay is $10.50/hour
• Team members have the opportunity to earn additional income through an incentive program.
• Candidates must satisfactorily complete a typing test with a result of at least 32 Words Per Minute during the interview process
• Interns will be required to work within a hybrid model of in-office and at-home time. When working from home, please note:
• Work must be completed within the state of Pennsylvania
• Employees must have a quiet place to conduct work, free from distractions and background noise
• Hershey Entertainment & Resorts will provide the necessary computer, monitors, and equipment, however the agent is responsible for providing high speed/broadband internet
• Housing is not provided with this internship.