The Jr. Salesforce Administrator supports the Salesforce Administrator in the daily operation and maintenance of the Salesforce instance, and any integrating systems. The role performs a variety of tasks including but not limited to Salesforce reporting, new user set up and training, analysis, design, testing, and documentation. The Jr. Salesforce Administrator contributes to the decision-making process regarding how to best improve, expand, and enhance the CGCS Salesforce system. The position is also responsible for ensuring that staff and management have the business tools, training, data, and resources required to make informed decisions to enhance operations at CGCS.

This position may be remote.

Essential Functions

• Design, build, and test in Salesforce to support new projects and enhance existing customizations, functionality, and procedures
• Work in collaboration with data stewards in various functional units to meet data requrirements for complaince and operational processes
• Maintain documentation in support of end-user training and mapping of the Norwich Salesforce isntance architecture
• Troubleshoot and resolve issues within Salesforce and other integrated databases or software
• Ensure CGCS leadership has timely access to useful data.

The Jr Salesforce Administrator role is expected to monitor and participate in a number of listserves, network with peers within the University and across higher education, seek and attend relevant webinars, attend conferences or training sessions where and when applicable, acquire and digest documentation for a variety of systems and processes, investigate vendor-provided resources, anticipate and plan for a variety of changes, and develop innovative solutions in test environments.

• Minimum bachelor's degree;
• Minimum of 2 years of experience with editing, querying, organizing, and managing data, preferably in higher education;
• Minimum of 1 year of experience in Salesforce, preferably with administrative tasks
• Experience in end-user training and process documentation
• Knowledge of MS Office; ability to manipulate bulk data in Excel with formulas or experience with bulk data manipulation with a programming language
• Experience working in enterprise databases, including navigation and reporting; experience involving implementation or upgrading of the system a plus
• Working knowledge of SQL a plus.
• Working knowledge of Apex a plus.
• Working knowledge of Pardot or Form Assembly a plus.

Core Competencies

• Strong analytical skills, outstanding organizational skills, superb attention to detail, and strong sense of the importance of data integrity are a must.
• Must be able to maintain confidentiality.
• Must be highly motivated to learn; must be comfortable with training as self-study and also in online/in-person settings
• Ability to read, write, and interpret technical documentation; train staff in system use;
• Ability to prosper and contribute in a team environment as well as independently, to perform effectively under pressure, and to meet competing deadlines;
• Must demonstrate a high aptitude for problem solving and systematical thinking.
• Outstanding verbal and written communication skills.
• Ability to work in fast-paced, high volume, team-oriented environment.
• Able to prioritize, multi-task and meet deadlines.
• Ability to communicate with co-workers and business contacts in a courteous and professional manner; understands the importance of and practices grace under pressure.
• Ability to relate effectively with all members of a diverse academic community.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be a US Citizen/Permanent Resident legally eligible to work in the US without sponsorship now or in the future. A post offer, pre-employment background check will be required of the successful candidate.