Remote- CX Data Intern

Our customer experience team is focused on redefining healthcare to help people during both the everyday moments and the ones that matter the most. We touch the lives of over four million members and are shaping the future to make healthcare more approachable, effortless, and smarter for all. We are driven to continue advancing our analytical capabilities and decision support, as we work for and with our customers inside and outside of the organization. Our interns will conduct research, extract data, create models, and present impactful insights.

We pride ourselves on a culture that embraces flexibility, innovation, and diversity. Bring your unique talents and help us make a difference!

• Follow us on Twitter @FLBlue and #WorkWellHere!
• 2022 Summer Internship
• 12 weeks remote program

What a CX Data intern can expect:

• Provide research, development, and analysis support to meet various Florida Blue departments’ business needs, products, and processes
• Perform accurate and timely research, data collection, analysis, verification, and reporting of data or information
• Responsible for conducting various analyses using various data sources (Surveys, Voice to Text, Social Media, Digital, etc.) and identifying actionable insights/recommendation in a cohesive manner.
• Proactively identifies critical business success metrics, providing analytical and strategic support (baseline, root cause analysis, setting targets/ goals)
• Perform analysis and develop insights based on various market dynamics (Segments, region, Off/on Exchange, personas, customer profiles, etc.
• Develop operational insights to inform executives across the organization such as Regional Market leader, Call Center & Retail Leadership, Care leadership and other on how to improve their respective CX KPIs based on those insights and recommendations.
• Conduct deep dives analysis on specific topics within area and regions to find root causes, identify opportunities and define solutions.
• Establish strong knowledge of Customer Experience in the Health Care industry and Florida Blue available tools/Platforms to define recommendations applicable to defined Journeys, functions, segment, personas, etc.
• Provide tactical guidance to support key Driver analysis, Modeling, Segmentation & Profiling and other analysis.
• Develop monthly and quarterly reporting as well as ad-hoc reporting / dashboard
• Work under minimal supervision and adapt to a dynamic, challenging environment

Requirements:

• An active student at an accredited college or university pursuing a master’s degree in Statistics, Data Science, Data Analytics, or related field.

• Cumulative 3.0 or better GPA

• Basic PC skills required including working knowledge of Microsoft Office products (Word, Excel, PowerPoint)

• Knowledge of SPSS, SAS, R, Python or other statistical tools.

Preferred

• Strong time management skills

• Comfort operating in a fast-paced environment, with a quality control focus and a documentation orientation

• Innate intellectual curiosity, demonstrated desire to take initiative, and ability to think creatively to solve problems

• Qualitative & Quantitative analysis skills

• Statistical programming experience

• Prior work with Customer Experience or Insurance data

We are interested in every qualified applicant who is eligible to work in the United States. However, we are not able to sponsor visas.

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity Employer/Protected Veteran/Disabled.