Inspirato
Remote
2021-12-22
Summer Internship 2022 | IT and Security
$16 an hour
3.4
Job Description: Information Technology Intern
Reports to: Senior Leaders, Information Technology
Inspirato’s Information Technology department is a dedicated team of professionals who work very closely with all departments in our organization. The Information Technology intern will assist IT department staff in technical support duties, as well as implementing solutions, tracking hardware and software inventory, assisting IT and other departments with technology requests via the IT helpdesk, and training Inspirato staff on new and existing software.
Responsibilities include:
- Assist employees with technology questions/issues.
- Troubleshoot equipment issues (printers, computers, phones, A/V, etc.).
- Take initial inventory of all office equipment and maintain the log/location of equipment.
- Assist with incoming and outgoing collateral, ensure appropriate forms are completed and equipment is properly logged, and asset tagged.
- Assist with installing & troubleshooting equipment as needed.
- Prepare technology requirements and agendas for meetings, trainings, and other events.
- Set up and take down work space technology for new and departing employees.
Projects may include but will not be limited to:
- Assist in troubleshooting issues.
- Monitor backup systems.
- Help with upgrading network equipment.
- Assist in organization and maintaining IT resources.
- Provide technical support related to Mac equipment.
Intern Departmental Interaction Activities Breakdown
Weeks 1 and 2: Environmental Scan
- Perform a geographical and technical scan of all Inspirato operational locations.
- Learn the process of the asset management process and tracking.
- Visit Data Center and learn high level configuration and assets located there.
- Cover the use of the ticketing system and the process of accepting, tracking, and updating the end user.
- Familiarize with in use operating systems, backup systems, and servers.
Weeks 3 and 4: Hands on technical Scenarios
- Shadow the Tier 2 support technicians as they addresses end user tickets and assist where practical.
- Shadow System administrator with projects and perform duties where practical.
- Load OS and setup a user on a test laptop and load the standard image. Install InTune. and other required software for a standard user and test systems for install accuracy.
- Begin working support tickets that are assigned via Jira with the support of technical support.
- Begin the setup and configuration of test VM
- Familiarize with our telco and VOIP configuration and support. (Manny)
Weeks 5 and 8: Internship Project and Budgeting
- The 8-week project will be for the IT intern to setup and configure a working test AD with 3 OU’s, server, 5 laptops, a printer, and DHCP with reservations, and DNS utilizing the external DSL.
- The Project will also consist of the intern validating the IT asset management information and ensuring that all IT assets have been accounted for and entered into the appropriate system.
- Formulate and prepare a departmental budget for an IT department that will support a 100-employee organization and a 500K yearly budget.
- Assist IT manager with tracking budget items and participate in project meetings that include projects in planning stages and “in flight”.
- Work alongside the IT project manager to learn project tracking, updates, and setting proper benchmarks and identifying stakeholders.
- Work alongside Systems Admin to learn TCR process, security monitoring, alerting, and write a sample RCA.
The Inspirato IT Intern expectations and activities are not exhaustive, and the expectation is that additional duties and support is provided to the team as needed. Most importantly Inspirato IT hopes to increase the depth of knowledge that a student has about the operational side of IT in an organization. Any and all projects, duties, whether ad hoc or planned will be to achieve the fore stated goal.
* Intern Departmental Interaction Activities Breakdown subject to change*
Compensation - $16.00/ hour
Benefits – This position is eligible for Inspirato’s 401k program. The company offers a 6% match to those who choose to enroll.
For Denver employees: Due to the in-person nature of this position and company policy governing both new and transfer employees, the Covid-19 vaccination is required as a condition of employment. Proof of vaccination will be required prior to start date. Inspirato will provide reasonable accommodation for medical or religious reasons unless providing an accommodation would pose an undue hardship on Inspirato’s operations. Exceptions to this requirement, including additional grounds for exemption, will only be made as required by state and local law.