DayRows - Junior Records Analyst

Serco North America Millington, TN 38054 Remote

2021-12-22

Junior Records Analyst - NPC

3.5

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Position Description:

Serco supports the Navy Personnel Command (NPC) by recruiting the best quality men and women from the diverse population of our country. Our team takes care of our Nation’s Sailors (Active, Reserve and Retired) by building and maintaining their Official Military Personnel Files (OMPF). These files are critical to a Sailor’s promotions, benefits, and awards.

This position will serve as the principle liaison between the NPC Records Management and Policy Branch (PERS-313) and external Navy organizations in granting and controlling access to the OMPF – Command View program. This position requires subject matter expertise in all facets of the OMPF, including submissions of documents for filing, knowledge and understanding of officer and enlisted forms and their key supporting documentations, protection of Privacy Act information, and the performance of record corrections. The member will be responsible for performing system access administration. This process includes the validation of supporting access justification documentation in addition to processing NAVPERS 1070/856, Request for Access to Electronic Military Personnel Records (EMPRS).

This position requires an in depth understanding of Navy command hierarchy and the ability to perform extensive research in order to validate relationships between requesting users and the Unit Identification Codes (UICs) they desire access to. It also requires excellent written and verbal communications skills. The incumbent will routinely communicate with senior Command and Staff level Navy leadership regarding all OMPF questions, issues, and concerns.

JOB DESCRIPTION AND RESPONSIBILITIES:

Consult with customer on analysis of business policies and processes
Recommend and validate improvements to process and/or procedure
Identify risks and mitigation strategies
Communicate with all team members involved in the change process
Document and archive as needed
Provide weekly monthly and on demand, status of projects to project and customer leadership
Maintain Standard Operating Procedures (SOP) for assigned functions and update for all function and/or policy

Qualifications:

This position requires substantive working knowledge of the following systems/applications:

Navy Personnel Database (NPDB) – understand command hierarchy
Total Force Manpower Management System – knowledge and understanding of the Navy command hierarchy
Navy Standard Integrated Personnel System (NSIPS)
eSubmission Application (eSub)
Official Military Personnel File (OMPF)
E-Client
Officer Distribution Control Report (ODCR) – understanding and working knowledge as it pertains to verification of Navy position within a command
Navy Officer Billet Classification Code (NOBC) – understanding and working knowledge as it pertains to verification of Navy position within a command
Billet Based Distribution – understanding and working knowledge as it pertains to verification of Navy Distribution Enlisted Classification (DNEC)

To be successful in this role you will have:

U.S. Citizenship
Ability to obtain and maintain a DoD Secret clearance
Experience in Data analysis, Statistical analysis and Personnel records management
Proficient with MS365 applications (Outlook, Word, Excel, Teams)

Additional desired experience and skills:

6 years of experience in customer service duties
Experience in proper handling of Personally Identifiable Information (PII) in accordance with Department of Navy (DON) policies and procedures
Experience in Navy Manpower, Personnel, Training and Education (MPTE)
Experience with business analysis and/or Agile project management
Excellent communication skills

Company Overview:

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).