The Elevator Pitch: Why will you enjoy this new opportunity?

You have an analytical mind and a passion for the craft of research and UX experience, and you love exploring problems and learning new things. Empathy is your key driver, and you want to be a part of a collaborative environment whose teams care about the experiences they are creating and the impact they have on how individuals and companies operate to meet business objectives.

What is the primary need, technical challenge, and/or problem you will be responsible for?

We need someone who feels comfortable working on high impact research initiatives to better understand technology experience, colleague sentiment and behavior within a complex enterprise ecosystem. You will succeed through creativity, collaboration, and prompt delivery.

We expect you to be able to work independently as well as with strong direction and collaboration with an international team of researchers, designers and product managers.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

• Understand the complex IT ecosystem and how technology experience impacts employee satisfaction, retention and overall well-being.
• Collaborate with stakeholders, designers and UX researchers to plan and execute research activities as needed;
• Translate business requirements into research protocols with clear goals and objectives.
• Gather user insights to inform decision-making within the broader CDTO organization.
• Participate and contribute to the validation of internal products from rough concepts to high-fidelity prototypes in collaboration with our design team.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As part of the Colleague Experience team, you will:

• Work with senior researchers to plan research proposals and prepare research protocols.
• Execute qualitative and quantitative research methodologies such as surveys, interviews, market research, persona work, journey mapping;
• Work with senior designers, researchers and UX managers to plan and lead usability testing and validation efforts for internal products;
• Identify opportunities for improvement of existing processes and tools through journey and empathy mapping techniques;
• Participate in ideation activities to improve and iterate on tool functionalities and internal processes.

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is Kremena Pehlivanova, UX Manager Colleague Experience. Kremena has worked for VMware for over 4 years and currently leads the Design team under the Colleague Experience which consists of 8 globally distributed user experience design professionals. The Colleague Experience team is internally-facing user-centric team with primary focus on business and productivity applications, user research, utilization of new technologies within the workplace and overall experience with IT services and tools.

What are the benefits and perks of working at VMware?

As an Intern, you will be supported with a comprehensive benefits package. You can view the complete intern benefits package by visiting www.benefits.vmware.com.

Due to the Biden Administration issuing an Executive Order (EO) that effectively mandates COVID-19 vaccination for all U.S. based employees of federal contractors and subcontractors, all U.S. based VMware employees will be required to have their final vaccination dose (e.g., second dose of Pfizer or Moderna, or single dose of J&J) by January 4, 2022. Specifically, this means that all U.S. based VMware employees will need to be fully vaccinated by January 18th, 2022, or by their first date of employment if after that date, subject to legally required accommodations.

Category : University and Recent Grads
Subcategory: Internships
Experience: Internship
Full Time/ Part Time: Full Time
Posted Date: 2021-12-23

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.