You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

TITLE: ServiceNow IT Operations Management Engineer

We are seeking to add a ServiceNow ITOM/CMDB engineer to our ServiceNow CMS team. You will work closely with customers and the internal team to comprehend and document technical requirements, provide recommendations based on system capabilities and best practices, develop and support configuration changes to the CMS, provide technical oversight of the CMDB and related capabilities, support discovery and service mapping maturation, participate in platform upgrades and maintenance, perform data quality audits/improvements, and provide incident support.

The primary responsibilities of the role include:

• Partnering with business and IT operations stakeholders to define, prioritize and execute ServiceNow enhancements that successfully deliver discovery, service mapping, integrations, and other CMS capabilities.
• Leading customer sessions to gather, define, and document business and technical requirements.
• Implementing new ServiceNow features and modules such as (but not limited to) Service Mapping, Event Management, and Discovery.
• Administers operational support of ServiceNow to ensure it is run and maintained in keeping with industry standards and best practices
• Forges strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.
• Supports ServiceNow mid server environments including oversight of ongoing development activities, system administration migrations, troubleshooting and upgrades.
• Develop code and configuration updates across ServiceNow development and production environments, including planning, testing, and change management. Utilize update sets in ServiceNow, and prepare documented deployment plans; participate in weekly developer and deployment meetings.
• Creates technical requirements, design, and customer facing documentation to support ServiceNow initiatives.
• Advising and researching on new ITOM tools and features.
• Resolution of incidents and implementation of requests and tasks associated with ITOM.

A successful candidate will provide the following professional background:

• Minimum 3 years experience in ServiceNow
• 1+ experience with supporting and implementing CSM modules, configuration management database (CMDB), and Discovery
• Knowledge of ServiceNow development fundamentals, ServiceNow Discovery Fundamentals, and Service Mapping fundamentals knowledge.
• Knowledge and/or technical certifications for Amazon Web Services (AWS) services; ITIL v4 foundations; ServiceNow Implementer, Developer, ITOM or Administrator paths
• Knowledge of scripting languages and tools, including PowerShell, JavaScript
• 1+ year experience setting up and supporting MID servers
• Experience with agile, scrum and Kanban practices and methodologies
• Experience with relational database data modeling
• Experience in process development and ServiceNow automation and integration.
• Possess strong project management, technical writing, end user documentation skills
• Self starter with strong organizational change management skills
• Intermediate knowledge with SQL, JavaScript, SOAP, and REST as they relate to ServiceNow
• Excellent communicator and able to work with teams remotely; excellent knowledge of English Language (Verbal and Written); excellent customer service skills
• General knowledge of infrastructure components and topologies, including Web Application Servers, Load Balancers, Databases, and cloud technologies

Work Conditions

• This is a full time remote work position.
• Work is typically performed between 8am - 5pm M-F, with occasional off-hours requirements.
• Continuous technical learning required to keep pace with ServcieNow capabilities and industry best practices.
• Carry out other duties, not covered above, as necessary, which will be deemed appropriate to the nature of the department and/or role.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Benefits

Our company’s success is due to our employees’ dedication and passion for their work. They are our greatest asset. That’s why we are committed to offering employees and their families a comprehensive benefits package and award-winning well-being programs. By helping our employees achieve their full potential, we unlock our own. Visit https://www.thehartford.com/careers/benefits for details.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age