If you’re a people-orientated person, curious about technology and have a thirst for solving puzzles, the Junior Technical Support Consultant role will provide you with exciting challenges.

We’re looking for a graduate, ex-military or someone in their early career to join our MooD team.

Junior Technical Support Consultant

JOB SPECIFICATION

As a Junior Technical Support Consultant, you will play a vital role in our business. You will assist clients across different industries in the private sector and within the Ministry of Defence. Your responsibilities may include:

• Providing telephone, email and face to face help desk support for MooD platform and solutions queries— taking ownership to full resolution with the help of the software engineering team.
• Overseeing the development and delivery of product and solution training packages internally and to customers.
• Becoming a subject matter expert in the exploitation of the MooD platform, making best practice accessible to internal and external customers, and providing a centre of excellence for all technical issues and knowledge.
• Compiling data reports on a variety of platform aspects.
• Getting involved in other technical queries and issues as needed and building knowledge, competence and process to deal with these effectively.
• Maintain and grow customer relations by taking a genuine interest in ensuring the customer’s success and maximising their productivity through use of MooD software and services.
• Support internal account managers in reaching out to customers to actively encourage contract renewals.
• Ensure customer success through various support initiatives, such as monitoring and reporting on solution usage and facilitating forums and knowledge shares.
• Drive software development requirements into the development team.

CANDIDATE SPECIFICATION

Although an aptitude for learning & handling existing and new technology is important, we are really looking for someone who communicates well and enjoys the buzz of meeting customers’ needs.

You will ideally be:

• A confident and proactive communicator;.
• A strong collaborator and relationship builder with a customer-centric approach.
• Curious about technology.
• Able to prioritise effectively and recognise commercial imperatives—you enjoy challenging the status quo.
• Resilient, energetic and enthusiastic.
• Committed to personal and professional development.

All applicants need to be eligible for a full UK SC security clearance.

MORE ABOUT CACI

The Junior Technical Support Consultant role is an excellent opportunity. CACI reward their staff well with a competitive salary and impressive benefits package which includes:

We understand the importance of getting to know your colleagues. Whole company meetings are held every quarter, and a training/work brief weekend is held once a year, amongst many other social events.

WHO WE ARE & WHAT WE DO

Founded in 2006, CACI IIG is an exciting, growing and progressive business unit within CACI UK. They currently have over 260 intelligent, professional and engaging staff. Through a rigorous emphasis on quality, the company has grown considerably to become one of the UK’s most well-respected Software Engineering consultancies.

CACI IIG support government departments to use information intelligently to make mission critical decisions and advance the security, sustainability and prosperity for the UK.

DIVERSITY AND INCLUSION

CACI is an equal opportunities employer. Therefore, we embrace diversity and are committed to a working environment where no one will be treated less favourably on the grounds of their sex, race, disability, sexual orientation religion, belief or age. We have a Diversity & Inclusion Steering Group and we always welcome new people with fresh perspectives from any background to join the group.

Due to the industries we work in, we require all our team to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. In some circumstances, we are able to consider dual-nationals and people born in other