Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Knowledge Management Summer Internship

Duration: June 6 - August 19, 2022

Due to the complexity of the COVID-19 pandemic, this internship will likely be entirely remote, depending on PSCU's onsite business practices by Summer 2022, there is a chance that we may host onsite meetings or events in St. Petersburg, FL

Applications will be reviewed in the order received and for those selected to move forward, interviewing starts January 3, 2021

PSCU Business Unit this Internship Directly Impacts

L&OD – Knowledge Management

The Knowledge Management team is in the PSCU Learning and Org Development business unit focused on turning knowledge into action. The team consists of 2 work groups, each with a specific mission:

Technical Writing – work with business contacts to analyze, inventory and codify critical knowledge assets into a consumable and sustainable format that can easily be integrated into multiple knowledge repositories and maintained, through predefined governance, by the client organization.

Knowledge Integration – partner with ITS and other key collaborator groups to architect knowledge repositories, including information architecture, user experience, taxonomy, and navigation/page design.

Knowledge Management Internship Goals and Objectives

The primary intent of the intern’s project is to help PSCU implement Knowledge Centered Service (KCS). The Knowledge Management team partners with teams across the enterprise to prepare knowledge assets for integration into the Enterprise Knowledge Management System (ServiceNow). Each business unit has been tasked with documenting and sharing their key procedures into a shared library. In 2022, the KM team is introducing a new way to actively manage knowledge assets, which at its simplest form is described as “every content consumer is a potential content creator.”

The intern, under the direction of the KM Manager and an assigned mentor, will use technical writing fundamentals to collaborate with key collaborators in assigned business units to train, coach, and demonstrate KCS principles to front line leaders and employees. In addition, there will be multiple opportunities to participate in other KM initiatives based on availability and interest.

Key Benchmarks:

• Discovery: Complete ServiceNow’s Knowledge Management and KCS online learning as well as PSCU’s Service Portal KM Creator course in the Learning Portal. Attend a leader-led learning session on KCS implementation. Upon completion, the intern will be assigned to a KCS project under way.
• Determine: Assess existing workflows using knowledge mapping and review analytics to assess opportunities for knowledge optimization.
• Develop: Working with the mentor, the intern will engage with front line employees and their leadership to put KCS in place for creating, editing, and optimizing internal facing and client facing self-help. Assess the applicability for automation and digital agent implementation. OUTPUT: Engagement plan (using template).
• Transition: Document lessons learned, key collaborators, and any innovations gained in the project that can help other projects improve service. OUTPUT: lessons learned report.

Our Program

When selecting a company for your career are you someone that values bettering communities and the people that live in those communities? Are you looking for an organization that is leading in its industry and continues to grow and innovate based on client needs and industry trends? Does the idea of outstanding team culture and a career that fits your life and goals exciting?

The PSCU’s Summer Internship Program provides you – a junior or senior undergraduate student - with the chance to develop and hone your skills in business. We offer the opportunity to build for your future by learning firsthand the Financial and more specifically Credit Union industry through professional inter-organizational experience, coupled with focused learning opportunities in your chosen career path or developmental interest. You’ll also gain insight into our rich history, our unique culture, and our committed social conscience.

Over the course of this 10-week program, it is PSCU's goal to provide our interns not only with a real job experience that better prepares future graduates for their chosen profession, but to provide them the knowledge and experience vital to navigate a business environment.

In our program, interns will engage with a group of their peers in acquiring a knowledge foundation in Credit Unions, the financial industry, Six Sigma, preparing for a job search, presentation skills, and more. You will also be given opportunities to network directly with industry leaders at PSCU.

PSCU Intern Program Entry Qualifications

• Completion of sophomore or junior year in an accredited undergraduate degree program with a 3.0/4.0 GPA at time of application.
• Outstanding verbal and written communication skills, with the ability to coordinate thoughts, communicate, completely, and concisely.
• Strong, organizational, and detail skills, with the ability to consistently perform as business requests.
• Strong critical thinking, problem-solving, and cross-functional collaboration skills.
• Ability to adjust easily when directions and priorities change on short notice.
• Proficiency in MS Office Suite® with a heavy emphasis on Excel.
• Proficiency in software that applies to your major and function-specific internship.
• Passion for learning the Credit Union Industry.
• Believe in PSCU's culture and values. Ideal candidates passion for their community as well as a commitment to diversity, equity, and inclusion.

Knowledge Management Internship Requirements

• Familiarity with the following tools and skills are highly desirable: technical writing fundamentals, and Search Engine Optimization (SEO) fundamentals
• Familiarity with general business knowledge, organizational behavior courses, and/or leadership involvement in extracurricular activities
• Familiarity with Chicago, Associated Press, Microsoft, or Yahoo writing style guides
• Ability to contribute and lead within a team environment

We are an Inclusive Atmosphere Where Possibilities are Delivered

“Our Momentum. Your Moment.” At PSCU , the nation’s premier payments credit union service organization (CUSO), you’ll find it’s your time to join our exceptional culture and shine.

If you want to help shape an industry, challenge yourself, and invest in your own future, you’ve come to the right place. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self.

Powered by supportive leadership and innovative technology, we have exceptional learning, training, and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined.

At PSCU, we believe that Diversity, Equity and Inclusion (DEI) engages the workforce to achieve superior results. Our mission is to cultivate a diverse, equitable, and inclusive community where differences are embraced and treasured. We want you to bring your differences to the table, act as a community, and celebrate individuality. DEI sub-committees assist with the program’s mission and vision by providing guidance, education, communication, and celebration of the driving concepts.

DEI at PSCU

Video: Diversity, Equity and Inclusion at PSCU

Additional PSCU Internship Opportunities Here

This is your moment.

PSCU is more than just a place to work. We’re a team that values excellence, innovative thinking, and drive. We offer a great opportunity to work alongside and learn from highly intelligent, skilled people passionate about Credit Unions they serve. We are proud to be an Equal Opportunity Employer.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

• Beautiful, state-of-the-art campuses

• Endless opportunities for advancement

• Competitive wages

• Generous paid time off and paid holidays

Our benefits package includes:

• Medical

• Dental and Vision

• Basic and Optional Life Insurance

• Company Paid Disability Insurance

• 401 k (with employer match)

• Health Savings Accounts (HSA)

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Legal Plan

• Pet Insurance

• Adoption Assistance Plan

• Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. At this time, remote position assignments are not available in the following states: Alaska, Hawaii, Vermont, Montana, Idaho, Wyoming, North Dakota, Maine, and West Virginia. As a result, we are unable to proceed with your application. Applicants are encouraged to apply for other available opportunities for which they qualify.

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement . PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish . For information regarding your Right To Work, please click here for English or Spanish .

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.