The National Coordination Center (NCC), powered by Edera L3C, is a fast-growing healthcare consultancy that connects the nation's brightest minds to solve the most pressing issues in healthcare.

NCC identifies experts focused on organizational change management, communications, innovation, patient experience, and interoperability and connects them with federal and commercial clients in need. NCC not only strives for excellence in the services we deliver and the materials we produce, but we also are mission driven.

We aim to support the communities we live and work in by serving some of the world's largest health IT vendors, government clients, health systems, and payers.

The JR Clinical Consultant role has been developed for the clinician to allow for an entry point into consulting, working with an incredibly successful team and track record. This role directly supports clients in assigned tasks and responsibilities, supporting specific initiatives. The JR Clinical Consultant works directly with colleagues and clients to ensure on-time, quality delivery of services and deliverables within the applicable project scope and budget. The JR Clinical Consultant will coordinate with other assigned project teams and internal corporate divisions to ensure all aspects of assigned project(s) are maintaining continuous quality progress and meeting contractual obligations. JR Clinical Consultants work in a collaborative capacity in fast-paced, deadline driven environments. They also apply strong analytical and communication skills to support internal Edera operations. Ideal candidates are curious learning seekers with a can-do attitude. They are driven, and highly flexible in supporting our dynamic organization.

Position Location: Remote, with up to 80% travel based on projects supported

Responsibilities:

• Participate and contribute to all work activity and organized meetings, sharing point of view and recommendations.
• Contribute to intellectual capital.
• Contribute to the development and delivery of internal and external written material.
• Perform internal and client presentations.
• Identify and develop new opportunities to create and deliver value to the client. Identify secondary service offering potentials while supporting primary assignment.
• Provide delivery and operational excellence by delivering exceptional service, working collaboratively with multi-disciplinary teams, embracing change with agility and adaptability, and maintaining accountability for all assigned commitments.
• Support organization by practicing fiscal responsibility as well as maintaining compliance with policies and regulations. Further supports by contributing to operational developments, process improvement initiatives and strategic planning.
• Develop and pursue ongoing career development goals and provide knowledge transfer of applicable learning to organization team members.
• Support the development and delivery of differentiated service offerings and capabilities.

Education/Experience:

• 4+ year degree in healthcare or related field
• 2 + years experience directly supporting Electronic Health Record Implementations in various ways: Workflow development, Testing, Training, Change Management, Super -User, Implementation, Go-Live Support, and Optimization
• 1 or more qualifications from the education/experience highly preferred list

Education/Experience Strongly Preferred:

• Experience supporting federal healthcare clients/organizations
• Clinical Contact Center experience (Call Center)
• Telehealth experience
• Project Management Experience
• Industry designation/certification
• Change Management Experience
• Leadership

Technology Experience:

• Proficient in Microsoft products: Office, Word, Excel, PowerPoint
• Experienced in one or more major Electronic Health Records

Required Knowledge and Skills:

• Ability to initiate and follow through on work independently
• Proven problem-solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions based on our current or potential future capabilities
• Proven ability to establish and foster significant relationships
• Excellent written and verbal communications skills, must be comfortable presenting
• Highly developed interpersonal and customer relationship management skills
• Professional demeanor, strong work ethic, discrete, resourceful, and ability to maintain confidentiality
• Ability to work collaboratively in a team environment
• Ability to work in a fast-paced, dynamic environment
• Detail-oriented
• Ability to meet assigned deadlines
• Ability to adapt to changing priorities
• Excellent customer service skills
• Exercises fiscal responsibilities
• Strong quantitative and analytical skills
• Strong multi-tasking abilities
• Decisive, with ability to exercise independent judgment
• Deliberate, yet professional, in expressing point of view
• Proven ability to develop and maintain a positive team environment

All applicants must be US citizens and able to obtain a Public Trust clearance.

Physical Demands: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NCC celebrates diversity and we are committed to creating an inclusive environment for all employees.