Customer Success Intern — Program Manager
About HashiCorp
HashiCorp is a fast-growing company that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.
About the role...
This is your time to shine. You will join a small high-performance team supporting our Customer Journey Engineers. You will help design, build, and create best in class curriculum and content to help our customers realize the value of our products. Through your internship you will learn the value proposition of the HashiCorp Product Suite and how to guide customers towards value attainment, playing an integral part in helping customers achieve their cloud operating model and vision. At the end of your internship, you will have strengthened business acumen, knowledge management and journey creation skills, and knowledge of the HashiCorp product suite.
In this role you can expect to learn how to...
- Work in a small but focused team, tasked with improving the Customer Journey through internal and customer-facing initiatives.
- Work cross-functionally with our product development, engineering and customer-facing teams to determine the best guidance for our customers to realize value from the HashiCorp product suite.
- Work closely with our Customer Success Architects to turn their learned knowledge and wisdom helping our customers into reusable material, online best-practice guidance, and videos.
- Maintain and evolve a growing curriculum of resources that support our Customer Success organization and enable our customers to realize value from implementing the HashiCorp product suite.
You may be a good fit for our team if you...
- Are currently pursuing a Bachelor's degree in Business Administration, Economics, Analytics or equivalent training in the United States and returning back to school following completion of this internship
- Have an interest in technical writing, editing and curation
- Are interested in workflow design, program management and elearning
- Are familiar with cloud providers such as AWS, GCP, and Azure
- Are excited to work with products that provide cloud infrastructure tooling
- Have strong written and verbal communication skills
- Are well-organized and have an attention to detail and excellent work ethic
- Are a creative thinker who also understands real-world products
- Have the constant desire to grow, learn, and explore new things
- Emulate the HashiCorp principles
- Are able to support East coast hours
Please submit a cover letter that demonstrates your writing skills and tells us about your interest in being part of the HashiCorp story.
#LI-AS2
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
For more information regarding how HashiCorp collects, uses, and manages personal information, please review our Privacy Policy.