Thank you for considering a career at Bon Secours Mercy Health!

Chatbot Development Internship

The Chatbot Development Internship provides an opportunity to gain experience in AI and chatbot development concepts, as well as Natural Language Processing (NLP) inherent to chatbot development. This position will work as part of a team to identify needs and deliver chatbot functionality.

The Chatbot Development Intern will be actively involved in the continual improvement and design of the Bon Secours Mercy Health Chatbot on the Kore.ai platform. This includes gathering data regarding usage and performance, and working with the team to use training models to enhance bot functionality.

Location:

Remote – Work at Home

Dates: Monday, May 23rd, 2021 - Friday, August 5th, 2021

Hours: 40 hours per week for a minimum of 10 weeks

Responsibilities:

• Clarify requests for chatbot development
• Work with development team to implement solutions, manage request intake process, and deliver services
• Collect and analyze user data to determine NLP activities
• Engage in natural language analysis and train the chatbot in applicable responses
• Translate storyboards into chatbot design
• Engage in testing and verification of performance and functionality

Qualifications:

• Enrolled in a technology/developer related degree program
• Excellent English language skills to apply to NLP activities
• Ability to understand customer needs and requests and translate those into technical solutions
• Ability to work with ambiguous instructions in a team problem-solving environment
• Experience creating automations, apps, web applications, or chatbots is helpful
• Technical skills such as JavaScript, HTML5, Python, SQL are all helpful

Professionalism & Integrity

• Displays positive attitude and work ethic
• Adheres to Mission and Mercy Health’s Core Values
• Exhibits professional behavior, integrity and ethical behavior consistently
• Accepts personal responsibility

Communication

• Delivers communications, both oral and written, that are timely, clear and concise
• Applies effective listening skills
• Demonstrates ability to adjust communication style of the audience

Technical Skills

• Develops understanding of projects and how tasks relate to the “big picture”
• Demonstrates ability to research, analyze and conclude on issues
• Asks the right questions to garner an appropriate level of understanding

Teamwork

• Demonstrates ability to work well with others and builds positive relationships with team members
• Represents own interests while working for the good of the team

Focus on Quality & Workload Management

• Delivers a high-quality work product ensuring its completeness and organization is logical
• Uses effective time management skills to complete project work within specified deadlines
• Performs thorough self-reviews of work
• Meets assigned deadlines while performing assigned tasks
• Keeps supervisor informed on a routine basis as to the status of various projects, particularly when a delay or problem arises

Personal Effectiveness

• Takes initiative and is willing to attempt new tasks/responsibilities. Asks questions when unclear of a concept or idea
• Requests challenging assignments to ensure continuous learning
• Actively solicits feedback on performance

Other Information:

If you are interested, please feel free to submit your application. Application deadline: Friday, March 6th, 2020. At the conclusion of your application, you will be prompted to complete the Infor Talent Science Assessment. This assessment takes approximately 30-45 minutes to complete and must be completed for your application to be considered.

Bon Secours Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• An employer-matched 403(b) for those who qualify
• Paid time off
• Educational Assistance
• And much more

Scheduled Weekly Hours:

Work Shift:

Department:

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.