What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Experience evolution, challenge, and growth as a part of an ever-changing technology landscape at a world class company. As an Intern for our on-premise and cloud services engineering support team, you will be on the forefront helping to shape, support and run the next generation of SAP Fieldglass platforms across our various on-premise and cloud-based services around the world. You will have the unique opportunity to touch on many different aspects of an Agile Information Technology role and to interact with multiple teams while gaining exposure to new and existing software and service offerings to help influence and support systems that enable best-in-class operation of our SAP applications and services for our customers. By partnering with colleagues across our technology teams, you will oversee system performance, troubleshoot incidents, provide solutions, and escalate more complex problems to stakeholder teams. As a cloud services engineering Intern, you will play a key role in helping to shape efforts around each platform’s best practices and collaborate with colleagues in your role to build and support high-performance, secure, and distributed global platforms at scale in support of our customers and help them to evolve their business.

ROLE RESPONSIBILITES

• Help to support, run and evolve the environment management and production grade support systems for both on-premise datacenters and cloud architectures, including Windows Active Directory and IaaS/PaaS services for Windows, Linux, Microsoft Azure, AWS, Google Cloud Platform, and SAP Cloud Platform.
• Shadow and learn to execute IT operations tasks on a global team with a rotating 24x7 follow the sun shift operational support model.
• Learn to monitor, troubleshoot, report, and escalate necessary issues to key stakeholders.
• Do research & help to create automation around less efficient manual processes and be part of design/PoC efforts for latest public cloud, on-premise and hybrid architectures.
• Assist the business in ongoing security improvement goals including research, patching and vulnerability reduction efforts.
• Engage, influence, and improve our culture of learning, including active participation and driving best practices and principles based on industry experience, trends, and self-discovery.
• Collaborate with multiple technology teams on a global scale to support our SaaS application and learn to support containerized Kubernetes-based highly available, performant and secure platforms across multiple regions.
• Other operational systems, research and support responsibilities as needed.

WHO WE’RE LOOKING FOR

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Desired skills / experience to be successful in this role Include:

• The ideal candidate is someone who is energized to work both collaboratively and while working solo.
• Educational requirements – Candidates currently enrolled in an undergraduate or master’s degree program applicable to the position (computer science based or equivalent proven experience.)
• Self-motivated, can do attitude - someone who is engaged and stays curious and who knows that mistakes are opportunities to learn and grow from.
• Good communication skills. Including the ability to professionally and effectively articulate technical challenges/solutions to colleagues and customers alike.
• Excellent troubleshooting, documentation, and root cause analysis skills.
• Someone who thrives in a fast-paced environment working and communicating both in person and remotely with multiple teams across various geographical-locations.
• Familiarity with both Windows and Linux based server operating systems (Including remote troubleshooting and supporting related software.)
• Basic understanding of Operational support and key Dev/Ops support concepts such as Remote troubleshooting, Agile methodologies virtual machines, containerization, and hyperscalers.
• Some prior experience with using a command line interface as well as some familiarity with scripting, virtualization, containerization, and knowledge of source control software such as GitHub is desired for this role.
• Basic knowledge and familiarity with Hyperscalers – Google Cloud Platform, Amazon Web Services and Microsoft Azure desired.
• Familiarity or some prior experience working with Continuous Integration / Continuous Delivery/Deployment pipelines is also a plus.

ABOUT OUR TEAM
The SAP Cloud Engineering Services team is a diverse group of talented individuals working remotely with colleagues spread across the globe who get to come in to work every day in support of both SAP’s existing on premise Fieldglass software as a service solution working to help shape and support the broader SAP Global 4+1 strategy shift towards containerization and The Cloud.
Our 24x7 365 follow the sun support team focuses on helping to keep our applications and services up and running for our customers as well as with key initiatives for the broader SAP business. This is to help our customers run simple and take their business evolution forward with a mixture of solutions onto hyperscalers as well as on premise data centers depending upon the unique goals of our clients.
Are you passionate about learning how to do Agile Dev/Ops support on a radically open, transparent, collaborative team and interested in helping to shape the future of our user-centric vendor management software? Is it your goal to be a part of a multifaceted and truly global support team to help align and define the future of SAP’s applications and services for our customers? If the answer is yes, then you would find an engaging and rewarding home as an Intern on the SAP Fieldglass Cloud Engineering Services team

WHERE YOU WILL WORK AND ESTIMATED LENGTH OF YOUR INTERNSHIP

Position title: Internship - Intern IT Data Center Support, Tech Ops –
Job Title: SAP Fieldglass iXp Intern – Cloud Engineering Services
Location: US (Remote) based out of Chicago, IL - With international colleagues in London, The U.A.E and Brisbane - Note the team remains fully remote at present and that internship roles will be fully remote until local guidelines ensure safe office reopening’s and then following a hybridized but primarily remote based working model thereafter.
Expected start date to end date: between March and June 2022 – August 2022 with an option to extend out the internship and (Ideally) convert upon graduation or return afterwards to join SAP Full Time.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:318101 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: Virtual - USA