The health and safety of our employees and their families are top priorities of the National Student Clearinghouse. With the continuing impacts of COVID-19 in our nation and around the world, we are doing our part to protect the health and well-being of our workforce and the communities where we operate. The Clearinghouse is a federal contractor, rendering us subject to Executive Order 14042 and associated guidance requiring employees to be fully vaccinated for COVID-19. Therefore, all Clearinghouse employees and new hires must be fully vaccinated and provide proof of vaccination as a condition of employment, or have an approved reasonable accommodation (based on a disability or medical condition, or a sincerely held religious belief) exempting them from the vaccination requirement.
By applying for this position, you are stating that you are already fully vaccinated or will be fully vaccinated by January 18, 2022, or your start date if it is later than January 18, 2022, or you have a good faith basis for seeking an exemption from the vaccination requirement. Individuals requesting a reasonable accommodation should do so during the post-offer process, and any requested accommodations must be reviewed and approved (if applicable) before your start date.
Are you looking for more than just a job and want to make difference? If so, then join the National Student Clearinghouse talent community and discover your impact today!
We are a nonprofit, nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research services. Serving the education, workforce and learner communities has been at the heart of our mission for over 25 years. Our work — performed in a trusted, secure, and private environment — provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors.
About the Role:
The Coordinator is responsible for the timely and accurate processing of information, serving as the immediate liaison between the department and external clients, and contributing to department efficiencies by assisting with the training of new team members on routine procedures. The Coordinator performs administrative and operational support tasks.
The Coordinator’s duties may include processing and filing documents, maintaining databases, and assisting users with account administration. In an effort to ensure positive experiences for all clients, the Coordinator will work closely with new clients and provide ongoing support to existing clients by answering questions, addressing client concerns, and explaining best practices so that clients can utilize and maximize the value of the services. The Coordinator will also ensure that data and clients are within compliance by analyzing and comparing information against established standards and by researching and resolving data discrepancies.
Currently, this position is 100% telework, however, as our company starts to return to our new normal, a hybrid work pattern, this position may be required to periodically work on-site at our office, and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office, or be willing to travel to our office in Herndon, when required.
How You Contribute:

• Demonstrate NSC's core competencies - Customer Focus, Optimizes Work Processes, Collaboration, Communicates Effectively, and Be Open and Authentic - which align with our corporate values. Manager will provide more details to candidates as needed.

Position may be required to perform other duties as required. These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.
What You Bring to the Table:

• Some college, or an equivalent combination of education and experience, including through military service will be considered.
• 1-3 years of experience in customer service or client management.
• Competency with computer skills (e.g., for database, web applications, and email).
• Competency working with Microsoft Outlook.
• Strong interpersonal, critical thinking, and active listening skills.
• Strong verbal and written communication skills.
• Exceptional customer focus, with a demonstrated ability to work with multiple customers with competing priorities.
• Experience providing customer service to businesses/schools/organizations.
• Demonstrated ability to adapt to changing priorities and procedures.
• Detailed oriented with the ability to identify problems and provide resolutions.
• Demonstrated ability to work effectively on teams.
• Demonstrates the Clearinghouse's core competencies: customer focus, optimizes work processes, communicates effectively, collaborates, and is open and authentic.
• Live within a commutable distance of Herndon, VA or may be performed remotely from any of the following states: AL, CA, CO, FL, GA, KY, ME, MD, NV, NJ, NC, NY, OH, PA, TN, TX, VA, WA, WY.
• Are fully vaccinated against COVID-19 or have a good faith basis for seeking an exemption from this requirement.

Additional Desired Requirements:

• Bilingual (Spanish).
• Undergraduate degree.
• Experience with the student loan industry, higher education industry, and/or web order management.
• Demonstrated ability to remain poised under pressure.
• Experience using Salesforce and/or other CRM.
• Experience in uploading and downloading files through the secure FTP or exchanging data using APIs.
• Experience working with data, and/or reviewing and analyzing large volumes of data.

Physical Demands:

• Regular and predictable attendance in the office is an essential function of the job.
• Use of a computer terminal and/or laptop computer for 8 or more hours a day.
• Use of a copy machine, fax machine, and telephone.
• Frequently required to sit for 7 or more hours per day in close proximity to others in an open office environment.
• Occasionally required to use hands and fingers to operate, handle, and reach.
• Vision abilities include close vision and the ability to adjust focus.
• Travel via car, train, and airplane, when needed

The National Student Clearinghouse provides a robust benefit program designed to help meet the needs of each employee and their family, both now and in the future. We offer comprehensive life, medical, dental and vision insurance benefits, for employees and their qualified dependents. Medical and dependent care flexible spending accounts are an option for employees to set aside pre-taxed dollars for certain qualifying expenses. We offer a very generous 401k or 401K Roth matching contribution program as well!
Work-life balance is a priority at the Clearinghouse, so we are proud to offer a competitive vacation, holiday, and paid leave program. Another perk is that employees have the option to get reimbursed for basic wholesale company and roadside assistance memberships (e.g., Costco and AAA). Employees may gain approval to grow their education and professional development through our Employee Education Assistance Program, which establishes reimbursement for qualified education expenses upon successful completion of the program. There are additional employee benefits, to find out more please request a copy of our complete benefit package!
We reasonably believe that the salary range for this position is between $16.58-$21.00 per hour.

Job Type: Full-time