Job ID: 2200559

Location: CHANTILLY , VA , US

Date Posted: 2022-01-11

Category: Information Technology

Subcategory: Telecom Support

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: Interim Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: Yes

Description

SAIC is currently looking to hire Junior Telecom Engineering Specialist to support the RITS team in a remote capacity!

About the Program: The USACE RITS contract will provide modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the CONUS and OCONUS. Services will support the mission needs of USACE’s Headquarters (HQs) located in Washington, D.C., nine Divisions and 43 Districts, to include over 1,500 field and area project offices and two data centers that are currently located in Vicksburg, Mississippi, and Hillsboro, Oregon.

Responsibilities Include:

• Installs, troubleshoots, repairs, and maintains telecommunications equipment
• Monitors, dispatches, and re-routes tickets within ticketing system
• Monitors and provides reports on system utilization, trunking and port optimization
• Responsible for gathering and maintaining switch database for pool locations
• Provides and maintains support for Avaya Communication Manager
• Provides hardware and software revision management support
• Tests trunks and links
• Implements enterprise-wide project plans and/or modification as directed
• Provides and keeps current detailed documentation of processes

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

High School and 1-2 years of related experience with certification

Clearance: Must have an Interim Secret Security Clearance prior to starting with the ability to obtain a full Secret Clearance

Certifications: Any Cisco certifications are desired

Required Skills:

• Basic MS Excel spreaksheet skills
• Strong written and verbal communication skills
• Familiar with telecommunication equipment is a plus
• Knowledge of Service Now ITSM tool is a plus

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Target salary range: $25,001 - $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.