The Elevator Pitch: Why will you enjoy this new opportunity?

The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges.

As a Customer Success Intern, you will develop and expand your current skill set, applying what you have learned to the day-to-day operations of the Customer Success organization. You will work cross functionally to understand transactional and behavioral patterns which drive decision making. You will have a direct impact on the customer experience by ensuring the Customer Success team have the processes and data they need to ensure high customer satisfaction and value.

VMware Carbon Black is a leader in cloud-native endpoint protection dedicated to keeping the world safe from cyberattacks. The VMware Carbon Black Cloud consolidates endpoint protection and IT operations into an endpoint protection platform (EPP) that prevents advanced threats, provides actionable insight and enables businesses of all sizes to simplify operations. By analyzing billions of security events per day across the globe, VMware Carbon Black has key insights into attackers’ behaviors, enabling customers to detect, respond to and stop emerging attacks.

What is the primary need, technical challenge, and/or problem you will be responsible for?

We are looking for an analytical, self-starter who can translate data into trends and actionable insights. You are organized and comfortable working in a fast-paced, start-up style environment. You will partner with the Customer Success team as well as other primary business functions to analyze and identify areas of improvement. You are excited to help VMware Customer Success Operations lead the way to help our teams deliver value realization to our customers.

Success in the Role: What are the performance goals you will work toward completing?

Understand the basics of Customer Success Operations and develop Customer Success expertise:

• Complete a well-organized onboarding plan to better understand the Security space and related Customer Success goals
• Build your own knowledge of Customer Success best practices and KPIs
• Work closely with Customer Success Operation teams to provide day-to-day operational support for the VMware Carbon Black Customer Success team
• Consult with the key functions of Customer Success to understand unique needs and ensure alignment across the organization

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As part of VMware Carbon Black’s Customer Success organization, you will:

• Perform regular data analysis and present key findings to Customer Success leadership
• Identify opportunities to improve operational efficiencies within the Customer Success organization
• Assist with analyzing and reporting on customer programs to internal stakeholders
• Participate in special projects and teams to drive business objectives and process standardization
• Contribute towards the development of a strong team environment by upholding high work standards
• Develop strong cross-functional relationships

What is the leadership like for this role? What is the structure and culture of the team like?

The senior leaders in the Customer Success organization have extensive industry and product-specific expertise. The leadership team embraces that change is constant, and feedback is always welcome. They understand that diverse thinking drives innovation and are committed to your continued, professional development.

The Customer Success team is made of up versatile professionals who are willing and able to learn new technologies. With technology constantly evolving over time, we are committed to hiring those with an ambition to learn, strong analytical and problem-solving skills, adaptability, strong communication abilities and intellectual honesty. A great sense of humor, creativity, and a collaborative spirit also go a long way in this role.

Location

The location is remote, with a preference of being located in Boston, MA. Or of those in EST or CST time zones.

This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry. Further, depending on various factors, including legal challenges to the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, VMware may require employees to be fully vaccinated effective January 18, 2022.

Category : University and Recent Grads
Subcategory: Internships
Experience: Internship
Full Time/ Part Time: Full Time
Posted Date: 2022-01-11

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.