Position Summary:
Over the course of the internship, the student will learn how to work with a team of telephone fundraisers, market products and services, test and evaluate marketing strategies, communicate across the organization, and ultimately increase a client's return on their investment. This position will require you to work both remotely (work at home) and in our onsite facility.

Duties and Responsibilities:
This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.

Analyze results and project program potential, with the ability to compare achieved results to goals

Communicate efficiently (verbally and in writing) with internal audiences and/or with clients to:

• answer questions about InfoCision's services, pricing, policies, and procedures
• coordinate projects
• define and adjust call strategies and objectives
• gather information
• know, understand and explain results
• monitor, coach, train, motivate and develop others to achieve results
• provide feedback

Learn as much as possible, across all meetings, trainings, and interactions, regarding business as well as our proprietary tools and systems

Manage Programs by working with various departments, teams, and individuals to improve program results

Recommend Improvements in operations, processes, scripts, efficiency, and service to customers

Supervisory Responsibilities:
This position has no supervisory responsibilities

Minimum Qualifications:
Pursuing a Bachelor's degree (B.A.) in marketing, sales or a related field from a four-year college or university

• Has obtained junior or senior level standing
• Must be able to provide 20 hours of work/week
• Previous call center experience is helpful but not required

Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations:
Maintains a valid Drivers License.

Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.

Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.

Knowledge, Skills, and Abilities Required:
Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.

Equipment Used: headsets, telephones, computer, other office equipment as needed.

Special/ Additional Requirements: Persons in this position may be required to pass adrug, alcohol, credit, and/or criminal background check.

InfoCision. Work Happy. Live Happy.

Text IMCJobs to 313131 OR skip the line and schedule your video interview TODAY, by applying directly online at jobs.infocision.com

Job Types: Full-time, Internship

Pay: From $13.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends

COVID-19 considerations:
Our goal is to provide a safe place for you to work, the following measures will continue to be followed in our call centers.

We are taking temperatures and asking a couple of general health questions upon entering the facility every day at the start of

Education:

• High school or equivalent (Preferred)

Experience:

• relatable: 3 years (Preferred)

Work Location:

• One location