We’re* Mitek, a NASDAQ-listed global leader in mobile capture and digital identity verification solutions built on the latest advancements in AI and machine learning. Our Mobile Verify and Mobile Deposit* products power and protect millions of identity evaluations and mobile deposits every day, around the world.

Our future of work is about enabling a smarter, faster, and happier workforce_ regardless of work location_. Whether you prefer to work from a Mitek office or a remote location of your choosing, we'll provide you with the digital excellence, supporting systems & tools, and communication transparency that allows you to do your best, most collaborative work.

This position is located onsite in our downtown San Diego, California headquarters.

We are currently seeking a Technical Support Intern/Student Assistant to join our Global Customer Support team.

This is a US-based part-time position with flexibility depending on school schedules and holiday breaks. This position will begin remote, however will be expected to join the team in our Downtown San Diego office for hands on training, workshops and socializing (depending on comfort levels).

In this role, you’ll be working with Mitek’s Technical Support Engineers who engage directly with customers via a ticketing system. You’ll work alongside our Customer Support team to help with many support tasks and be included in the overall satisfaction of our strong customer relationships. You’ll develop your knowledge of the identity industry, fraud, Mitek’s process, products, software ecosystem, and best practices. You will also have access to Mitek’s cross-departmental teams, supporting your success and learning.

What you will do

• Remotely shadow Technical Support Engineers
• Learn to perform standard Mitek Support tasks and assist with Support tickets
• Assist with Knowledgebase documentation material
• Be included in all Support meetings

What you'll need

• Pursuing a Bachelor’s degree in Business or Technology, not graduating earlier than August 2022
• Interest in working directly with customers
• Interest in building project management skillset
• Desire to learn and be a self-starter
• Natural curiosity
• Technical aptitude
• Familiarity with Excel, Tableau and Outlook
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude

What you can expect

• Fun socials and give-back events (e.g. virtual customer events, Support lunches and happy hours, etc.)
• Assistance to develop your soft and hard skills
• Networking opportunities
• Working alongside a diverse and global team
• Assigned mentor and continuous feedback

To learn more about life at Mitek, visit us at https://www.linkedin.com/company/miteksystems/life/miteknation/

Mitek is an Equal Opportunity Employer; all of our employment decisions are made without regard to or consideration of age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, or any other basis as protected by federal, state, or local law.

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Job Type: Internship