Purpose of Job

We are seeking a talented candidate with junior level Digital Product Management experience ideally within a lab or innovation department. This position can be worked either 100% remotely from home or from our corporate office in San Antonio, TX or one of our regional offices located in Plano, TX, Charlotte, NC, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.

Note: The selected candidate will be part of USAA’s member facing innovation platform, USAALabs.com. They will assist with pursuing new product capabilities for the platform that meet the needs of USAA, influence partner teams to think innovatively, and help transition the platform to new enterprise technologies like AEM. They will work to support the product as a business and work to improve it’s value, capabilities, and integration across USAA.

Summary
Supports the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.

About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Requirements

Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies and procedures for business activities.

Leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.

Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.

Finds areas of opportunity and solves for customer pain points to inform and support team members.

Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.

Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.

Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.

Minimum Education/Experience requirements:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 2+ years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing. 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required

• Experience developing presentations to communicate complex concepts to a diverse audience

• Knowledge of Agile Methodology

Preferred Education/Experience:

• 1+ years’ experience with human centered design practices, IT agile, or lean start-up as they relate to project development

• Knowledge of pilot programs, product development or large and complex projects spanning multiple departments

• Knowledge of digital optimization (A/B testing), digital content/publishing, or data and analytics

• Experience with innovation teams

• An MBA, advanced degree, relevant industry certifications, or demonstrated ability to manage a product like its own business

The above description reflects the details considered vital to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $60,300 - $108,600* (this does not include geographic differential, it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.