United States
Remote
2022-01-21
Intern-Managed Service Architect/Customer Success Manager
$16 an hour
3.7
The Managed Services Team is responsible support our customers by designing value-add solutions that solve problems and accelerate business performance through leveraging our comprehensive portfolio of services and product offerings. The Customer Success team rolls up under the Managed Services team and works closely with customers to assist with writing and meeting KPIs to achieve desired business outcomes. The Managed Services Intern will aid the Team in by assisting with processes and activities in these areas and have an opportunity to learn about an exciting and key part of the business, Customer Success.
Location: Remote
INTERNSHIP DETAILS AND RESPONSIBILITES
- Assist team with clean deal preparation, construction and submission to order management team.
- Work on pricing model assistance & creation (using provided MS suite tools).
- Deal review and clean order submission.
- Assist with customer success management activities and experience a monthly cadence meeting with the customer and our customer success team.
- Support the Managed Services Team in administrative activities as needed.
TRAINING OVERVIEW
- Opportunities to learn about different areas of the IT services.
- On-the-Job training with assignments guided by an individual Mentor/supervisor.
- A project will be assigned and presented to Black Box Management at the conclusion of the Internship.
- Roundtable with top level executives.
- Bi-weekly self-evaluations to understand progress throughout program.
QUALIFICATIONS
- Enrolled in Business and/or Finance or Business/IT.
- Strong academic record
- Demonstrate strong organizational, time management and interpersonal skills
- Responsive, possessing strong attention to detail
- Excellent written and oral communication skills
- A team player with enthusiasm and professional demeanor who takes initiative
SCHEDULE
- Monday through Friday
- The internship program will begin on May 16th and end on August 5th. You must be able to start on May 16th to be considered for the opportunity.
- Location: Remote
- Compensation: $16/hour
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What's in it for You?
Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.