The Elevator Pitch: Why will you enjoy this new opportunity?

The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges.

As a Customer Success Operations Intern, you will develop and expand your current skill set, applying what you have learned to the day-to-day operations of the Customer Success organization. You will work cross functionally to understand transactional and behavioral patterns which drive decision making. You will have a direct impact on the customer experience by ensuring the Customer Success team have the processes and data they need to ensure high customer satisfaction and value.

VMware is a publicly traded (NYSE: VMW), high-tech company that has become a critical business partner to the worlds biggest and brightest companies. VMware is undergoing a transformation to a SaaS/subscription business model seeking to unlock a new level of growth. As a member of the Customer Success organization, you will be right in the middle of that transformation.

What is the primary need, technical challenge, and/or problem you will be responsible for?

We are looking for an analytical, self-starter who can translate data into trends and actionable insights. You are organized and comfortable working in a fast-paced, start-up style environment. You will partner with the Customer Success team as well as other primary business functions to analyze and identify areas of improvement. We are looking for someone excited to tackle data challenges at VMware exploiting the value of relational data and learning to tell stories with data.

Success in the Role: What are the performance goals you will work toward completing?

Understand the basics of Customer Success Operations and develop Customer Success expertise:

• Complete a well-organized onboarding plan to better understand the VMware business and related Customer Success goals
• Build your own knowledge of Customer Success best practices and KPIs
• Work closely with Customer Success Operations teams to provide valuable insights to our Customer Success team to allow them to serve our customers better
• Consult with the key functions of Customer Success to understand unique needs and ensure alignment across the organization

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As part of VMware’s Customer Success Operations team, you will:

• Perform regular data analysis and present key findings to Customer Success leadership
• Identify opportunities to improve operational efficiencies within the Customer Success organization using relational data
• Tell data-driven stories using industry-standard data visualization practices and tools
• Participate in special projects to drive business objectives and process standardization
• Develop strong cross-functional relationships

What is the leadership like for this role? What is the structure and culture of the team like?

Matthew (Matt) Mulhern is a Sr. Mgr of Customer Success Operations and is a 7-year VMware veteran. He began as a Sales Operations Analyst just a couple years removed from college and has worked his way into a senior manager role in Customer Success Operations. Matt has a Masters degree in Analytics from Villanova University and uses that knowledge in his work to use relational data to its fullest value and have informed conversations with supporting data science teams about predictive and prescriptive analytic solutions.

The Customer Success team is made of up versatile professionals who are willing and able to learn new technologies. With technology constantly evolving over time, we are committed to hiring those with an ambition to learn, strong analytical and problem-solving skills, adaptability, strong communication abilities and intellectual honesty. A great sense of humor, creativity, and a collaborative spirit also go a long way in this role.

This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry. Further, depending on various factors, including legal challenges to the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, VMware may require employees to be fully vaccinated effective January 18, 2022.

Category : University and Recent Grads
Subcategory: Internships
Experience: Internship
Full Time/ Part Time: Full Time
Posted Date: 2022-01-21

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.