The Opportunity

At MassMutual, we are looking for and investing in students who will become tomorrow’s future business leaders. As a Business Analyst intern in our Digital Experience (DX) organization at MassMutual, you will help solve real business problems, develop the professional skills needed to build a successful career, while having fun and building relationships that will last a lifetime. As an intern in this group, you will be able to demonstrate your ability to adapt and thrive in complex, uncertain and changing situations while highlighting your intellectual curiosity as a continuous learner. You’ll be able to earn confidence and trust through ownership, commitment and follow-through in achieving results in your projects, while building a deeper understanding of how a business operates, specifically with a customer-focused mindset. You’ll bring your ability to manage priorities effectively and adapting quickly to achieve goals.

This position is available 100% remotely within the US and will begin the end of May 2022.

The Team

The Digital Experience team, part of MassMutual’s Enterprise Technology & Experience organization, is comprised of collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and create innovative solutions that solve for the changing needs of our customers.

We design, build, and support all of MassMutual’s customer-facing digital assets. We’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers.

As a Business Analyst Intern on this team, you will be a part of a company that fosters an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it's the only way forward. You will experience both professional and personal development through some of the key aspects of the intern program described below.

• Meaningful Projects: Apply your knowledge and skills by participating in high profile projects in a respected and highly rated company. Take part in our collaborative work environment focusing on process improvements that help us better serve our customers, including both external and internal customers.
• Mentors: Be paired with professionals at MassMutual to learn about the work being done throughout several departments while utilizing your mentors as a sounding board to share and shape your ideas.
• Networking Opportunities: Engage with the greater MassMutual community by being involved in networking activities.

The Impact:

As a Business Analyst intern in this program, you will be team-oriented, have excellent communication skills, and are highly organized. You’ll take a collaborative approach to working with others and will work with experienced Digital Business Analysts and/or Product Owners to analyze business processes, gather and elicit requirements necessary to determine how to build out our platform(s). Some of your daily responsibilities will include, but are not limited to the following:

• Partner with experienced Digital Business Analysts and/or product owners to develop user stories and acceptance criteria
• Collaborate and partner with team members to identify, resolve and address multiple situations
• Analyze data to be able to make recommendations about products and features that would support a positive, secure and efficient customer experience.
• Create and own business requirements and stories which drive platform evolution and development.
• Assist in the testing of new product features; design test cases to monitor system functionality and support system enhancements.
• Partner with Product Owner to monitor and evaluate processes and KPI’s in order to improve the customer experience.
• Work with other team members to help outline team roadmaps and communicate these to internal stakeholders. Pitch in wherever needed!

The Minimum Qualifications

• Current Junior enrolled in a four-year Bachelor degree program
• Basic knowledge of IT concepts
• Demonstrated proficiency in oral and written communication skills
• Strong interpersonal and team building skills
• Good analytical skills with the ability to define and solve problems
• Demonstrable leadership experience within school, extracurricular activities, and/or professional settings
• Proven team player who takes initiative and works with others to achieve team goals
• Demonstrates knowledge of the interdependencies of key business processes, functions and risks.
• Identifies and anticipates customer requirements, expectations and needs.
• Probes and looks past symptoms to determine the underlying causes of problems and issues.
• Approaches problems holistically; defines connections, linkages, interdependencies and develops solutions.
• Takes ownership of problems and stays on top of them until resolved.
• Fosters a sense of energy, ownership and commitment to work.
• Authorized to work in the United States without requiring sponsorship both now or in the future.

The Ideal Qualifications

• Strong, creative problem solver
• 1 year of experience in a business analyst, project management or similar role
• Agile/SCRUM knowledge specifically in Story/Acceptance criteria development
• Technical or Insurance or Financial Services Industry background

What to Expect as Part of MassMutual and the Team

• Regular meetings with your team
• Focused one-on-one meetings with your people leader
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LBTQ, Veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.

MassMutual was recognized as an Ethisphere 2020 World’s Most Ethical Company, a Top Place to Work in 2021 according to The Boston Globe and named among America’s Best Employers for Diversity according to Forbes 2020.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.