Summary

Lidl US is seeking a Junior Specialist to support the Customer Care Department. This person will be responsible for resolving and documenting customer issues in a timely and accurate manner while maintaining high customer satisfaction.

*REMOTE POSITION*

What You’ll Do

• Resolve Lidl US customer issues regarding products or in store experience
• Open, monitor, and close customer service cases in electronic CRM system
• Greet customers warmly and determine problems or reasons for calling
• Assist with customer refunds and reimbursements
• Answer questions about warranties, product availability, and terms of sale
• Escalate cases to second level customer care when appropriate
• Provide feedback to Customer Service Management regarding departmental and company processes and procedures to ensure a positive customer experience
• Use and modify scripted responses to guide interactions with customers

What You’ll Need

• High School Diploma or GED equivalent
• 1+ years related experience working in customer service call center environment
• Previous experience resolving customer complaints
• Experience in retail/grocery industry preferred
• Ability to work evenings and weekends
• Ability to maintain a professional and calm demeanor in handling complex and demanding scenarios
• Ability to manage multiple tasks concurrently while maintaining attention to detail and commitment to deadlines
• Excellent interpersonal skills with a focus on rapport building, listening, and asking questions
• Excellent written and spoken communication skills
• Strong problem-solving skills
• Ability to be flexible and quickly adapt in a fast-paced environment
• Ability to work well in a close knit, collaborative environment
• Strong customer service experience, especially in assisting customers with resolving questions and potential issues
• Experience working with CRM systems; Salesforce experience preferred

What You’ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That’s why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:

• Medical | Dental | Vision coverage
• Paid Holiday & Paid Time Off (PTO)
• 401k Plan (+ 5% company match and no vesting schedule)
• And so much more, visit our benefits page for more details and the latest updates

In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave – 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time.