600 Mount Pleasant Ave, Providence, RI 02908
2022-01-20
Junior Information Technologist (Two Positions)
$45,000 - $50,000 a year
4.1
Rhode Island College invites applications for two fulltime Junior Information Technologist positions, in the Office of User Support Services.
Rhode Island College is a regional comprehensive public college that serves approximately 6,400 undergraduate, graduate and doctoral students through its five schools: the Faculty of Arts and Sciences, the Feinstein School of Education and Human Development, the School of Business, the School of Nursing and the School of Social Work. Established in 1854, we are Rhode Island’s first public institution of higher education. The college is located on a beautiful 180-acre suburban campus in the vibrant city of Providence, and has satellite locations at the Rhode Island Nursing Education Center in Providence’s Innovation District and the Rhode Island College Workforce Development Hub in Central Falls, RI. We are known throughout the Northeast for high-quality academic programs, small class sizes, personalized, hands-on learning experiences, world-class faculty, and high value compared to other four-year institutions. Rhode Island College highly values candidates who are adept at communicating with and meeting the needs of today’s diverse college communities. Successful candidates will possess the cultural competency and the emotional agility to respond to issues of diversity and inclusion while advancing the College’s strategic pillar of Inclusive Excellence.
Primary Purpose
Rhode Island College is a regional comprehensive public college that serves approximately 6,400 undergraduate, graduate and doctoral students through its five schools: the Faculty of Arts and Sciences, the Feinstein School of Education and Human Development, the School of Business, the School of Nursing and the School of Social Work. Established in 1854, we are Rhode Island’s first public institution of higher education. The college is located on a beautiful 180-acre suburban campus in the vibrant city of Providence, and has satellite locations at the Rhode Island Nursing Education Center in Providence’s Innovation District and the Rhode Island College Workforce Development Hub in Central Falls, RI. We are known throughout the Northeast for high-quality academic programs, small class sizes, personalized, hands-on learning experiences, world-class faculty, and high value compared to other four-year institutions. Rhode Island College highly values candidates who are adept at communicating with and meeting the needs of today’s diverse college communities. Successful candidates will possess the cultural competency and the emotional agility to respond to issues of diversity and inclusion while advancing the College’s strategic pillar of Inclusive Excellence.
Implement and maintain information technology systems. Provide technical assistance to on-campus and remote customers. Plan and implement departmental projects. Provide associated clerical and logistic support as required.
Essential Duties
- Provide technical support and frontline customer service, including full-time presence at the Help Desk.
- Install, troubleshoot, and maintain application software, desktop and mobile operating systems and related hardware.
- Respond to customer problem calls and service requests, including moves, adds, changes and repair of voice, data and video equipment, software, network devices and cable plant.
- Perform diagnostic tests of technology systems to determine the source of problems. Use network monitoring systems to troubleshoot problems and identify performance issues.
- Provide technical support for multimedia facilities for instruction and special events.
- Analyze the information technology needs of an individual, department, area or campus and determine, plan, implement and maintain appropriate solutions.
- Document work with call-tracking and other departmental software applications.
- Maintain records or inventories, work orders and other operational databases
- Provide faculty support for curricular integration of technology.
- Coordinate repairs with vendor/service providers and with other University technology support personnel.
- Create and publish print or web-based documentation.
- Distribute and support audiovisual/multimedia equipment.
- Maintain a high level of understanding of current developments in the assigned area of responsibility and anticipate future needs.
- Maintain an active commitment to professional development.
- Consistently develop and exhibit a friendly, positive, user-focused, customer service attitude.
- Assist in technology expansion projects, including infrastructure, equipment installation, testing and certification.
- Work non-standard shifts, including evening and weekend shifts and provide on-call telephonic or remote support as required.
Perform other duties and responsibilities as assigned by the Manager, User Support Services, Customer Support.
Required Skills, Knowledge, and Abilities
- Demonstrated knowledge of one or more desktop operating systems.
- Demonstrated knowledge of job appropriate application software.
- Working knowledge of audiovisual/multimedia equipment.
- Excellent oral and written communication skills.
- Must be able to work collaboratively as a member of project teams.
- Strong commitment to customer service.
- Be able to effectively support a diverse community of end-users.
Education: Bachelor’s degree.
Experience: Internship or equivalent entry level, practical work experience.
Preferred Qualifications
- Bachelor’s degree in CS, CIS, Engineering or related discipline.
- Demonstrated experience providing excellent customer support and service.
- Experience with networking, desktop support and e-learning.
This position requires significant lifting, moving, installation of heavy equipment and wiring and other related information technology components.