Medica is a non-profit health insurance company headquartered in Minneapolis with offices in St. Paul, Duluth, St. Cloud Fargo and Omaha. The company is active across the heart of America and provider health care coverage in multiple markets. Medica is engaged in our communities through the charitable grant-making work of the Medica Foundation and through active employee giving and volunteer programs.

Due to COVID, Medica will host a virtual, 12-week, paid Internship Program. Interns will have the opportunity to network within Medica and with other Interns through weekly Lunch-and-Learns and opportunities to hear from Medica’s Executives. We strive to offer a well-rounded education of the inner workings of a health plan. Each internship offers a meaningful experience and impactful projects you’ll be able to discuss with future employers. Interns have the opportunity to hear from past Medica Interns that were hired on as well as attend a volunteer opportunity within the community. At Medica, we look forward to our Summer Internship Program each year.

Department Introduction:

Medica's Behavioral Health Systems Research Intern will take on the challenges of behavioral health (BH) access by helping to conceptualize, design, implement, conduct and evaluate the member experience of accessing a BH provider. This project will be focused on outpatient treatment. The priority area will be outpatient office visit treatment including, but perhaps not limited to, psychiatry/medication management, therapy, testing and evaluation. It will include specialty areas like eating disorders, substance abuse and pediatric mental health.

Desired Outcomes:

• The desired outcome of this project will be the achievement of a new way to measure behavioral health access. It will include a report capturing the process of conceptualization, design, implementation, results and evaluation of the process. The report will offer evidence, supported by the anecdotal experiences of our intern, demonstrating the realities of accessing a BH INN MBH provider. Ideally, our intern will also create recommendations if gaps are identified and new solutions to measure behavioral health access with regularity.

This is a remote opportunity with consideration from the following states: Minnesota, Wisconsin, North Dakota, South Dakota, Iowa, Nebraska, Kansas, Oklahoma, Missouri.

Qualifications:

• Junior or Senior pursuing an undergrad degree, or graduate level student studying behavioral health, mental health, substance use, healthcare administration, public health with a behavioral health focus, or related area of study
• Social work students with an interest in macro-systems and behavioral health care preferred, however not required

Skills and Abilities:

• Professional written, verbal and interpersonal communication skills
• Excellent organizational and team player skills
• Strong self-management skills and ability to prioritize and manage time
• Proficient technical/computer skills, including Windows and Microsoft Office
• Interest in working within a data-driven environment
• Process improvement orientated
• Strong research skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)