The Walt Disney Company’s Disney’s Media & Entertainment Distribution (DMED) is a global business segment for The Walt Disney Company (TWDC) with the mission of providing consumers around the world access to the content they want most, on the latest platforms, at a time of rapidly-evolving consumer habits. Combining the Company’s direct-to-consumer streaming services – ESPN+, Disney+ and Hulu - and third party distribution parties, alongside Disney’s international media businesses, DMED aligns cutting-edge technology with world-class content and beloved brands to expand the Company’s global footprint and deliver highly-personalized entertainment experiences to diverse consumers around the world.

Be a part of something big…

The Viewer Experience (VX, or Customer Support) team is part of Disney Media Entertainment and Distribution, a business segment of The Walt Disney Company that brings our Company's content, stories and characters to fans and viewers around the globe. The VX team is responsible for the support experience for iconic brands such as Disney+, Hulu, ESPN+, ABC and more.

The VX team is seeking a Viewer Insights Analyst Intern who will be an exceptional addition to our Support Analytics team. As a Viewer Insights Analyst Intern, you will build reporting and produce insights on viewer support needs that drive business action. The right person for this role is a self-starter, intellectually curious, and has strong attention to detail. If you are someone who enjoys working in a fast-paced environment that requires pushing analytics across the customer lifecycle, then this is a great role for you. Join our team of analysts and data engineers as we turn raw data into actionable insights.

Responsibilities :
A Day in the Life…

You will…

• Produce high-impact, business-driving insights on why-and how-viewers seek help across all support channels
• Apply creative data solutions that tell a holistic story about our viewers’ experience
• Partner directly with team members throughout VX on various research projects that will inform executive-level leadership at TWDC
• Work individually, and with team members, on creating, refining, and maintaining metrics, reports, dashboards, and stories.

Basic Qualifications :
What we’re looking for…

• Team player, collaborative, and inclusive
• Exceptional analytical and problem-solving skills
• Understanding of statistics (significance testing, causation vs. correlation)
• Ability to communicate complex ideas effectively – both verbally and in writing
• Highly organized and efficient with strong attention to detail
• Enjoys finding creative applications of data to investigate open-ended questions
• Self-driven and comfortable with ambiguity

Preferred Qualifications:

• Experience with Tableau, DOMO, Python, R, SAS or similar tools
• SQL experience
• Experience in customer support

Required Education :

• Currently enrolled as a junior or higher or must have graduated within the past 6 months from an accredited college/university, earning a degree in Data Analytics, Business Analytics, Consumer Insights, Statistics, Mathematics, or related

Additional Information :

• At the time of application, must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney Professional Internship
• Must be at least 18 years of age
• Must not have completed one year of continual employment on a Disney internship or program, concurrent to this internship
• Must possess unrestricted work authorization

Work Environment

• This internship will be located in Santa Monica, CA
  • This will be a hybrid working situation with some days in the office and some days working remotely each week
  • Santa Monica hybrid work schedule preferred, although fully-remote candidates will be considered
• The approximate dates of this internship are May/June 2022 through August 2022
• Candidate must be available to work full time hours for the duration of the internship