job description

Who We Are:

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Program Summary:

The Summer Internship is an 9-week paid program offering a unique opportunity to high-potential college Juniors, who are interested in a career with a fast-paced, dynamic, luxury digital retail organization. The program builds cross-functional expertise and allows time to develop functional, technical and leadership competencies. In addition to learning the key components of our teams at Saks you will have the opportunity to meet with Senior Leadership from our Finance, HR, Marketing, Merchant, Technology, and Executive teams. To maximize your learning, the program is designed to provide you with experiences both on the job with your supervisor and in a classroom setting.* Curriculum is designed to target both soft and hard skill learning such as basic retail language, retail math, interviewing skills and time management.

Key Qualifications:

• Dynamic Juniors working towards a BA/BS with a GPA of 3.0 or higher

• Must be available for a Summer internship from June 2022 until August 2022

• Must be comfortable working virtually/remotely

• Proven leadership ability through participation in organizations and clubs

• Strong analytical and organizational skills

• Excellent interpersonal and communication skills

• Ability to promote teamwork and collaboration

• Must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to beginning employment.

Who You Are:

• An adaptable, entrepreneurial, goal-oriented individual with an eagerness to learn

• A self-motivated and proactive individual who thrives in a fast-paced environment

• A perceptive individual with strong written and verbal communication skills

• A natural problem-solver who is also intuitively analytical and creative, and is able to generate a variety of new and novel ideas to resolving issues

• An innovative, out-of-the box thinker who shines in brainstorming sessions, is willing to take risks, and continuously looks for opportunities to improve the way things are done

• A strong collaborator who accomplishes tasks by partnering with team members and flexing your interpersonal skills while also being able to work independently at times

• An organized, detail-oriented, multi-tasker who has the ability to prioritize multiple projects/tasks and meet tight deadlines

Role Description:

• At Saks.com, our goal is to set high standards for customer service by being attentive to customer needs/wants and being proactive about applying appropriate resolutions.

• We are looking for a passionate and analytically minded CX (Customer Experience) Analyst to learn from customers, harness data, and uncover and evaluate opportunities to deliver a best-in-class customer experience at scale.

• This person will assist in working cross-functionally to plan, develop, launch and analyze qualitative research strategies that ensure our customer’s voices and feedback are central to decision making across the entire organization.

• Reading through Medallia comments and call listening to identify customer friction points from problems we have them look into. Help support insights needed for various stakeholders, weekly NPS follow-up questions etc.

• Strong documentation, presentation, and reporting skills with the ability to navigate between the whole research process and granular information to identify root causes and present possible solutions

• Data-savvy with a data science background to help us pull stats to help validate problems and identify trends.

• SQL knowledge is a bonus.

• Assisting in experiment design and research studies of ongoing projects.

Your Life and Career at Saks:

• Be a part of an entrepreneurial team hyper focused on massive growth

• Convenient and collaborative modern offices in Lower Manhattan with onsite perks

• Paid Community Time Off during the month of July

• An amazing employee discount