Technology Services Intern
job description
Who We Are:
Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor, and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences, and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Program Summary:
The Summer Internship is a 9-week paid program offering a unique opportunity to high-potential college Juniors, who are interested in a career with a fast-paced, dynamic, luxury digital retail organization. The program builds cross-functional expertise and allows time to develop functional, technical, and leadership competencies. In addition to learning the key components of our teams at Saks, you will have the opportunity to meet with Senior Leadership from our Finance, HR, Marketing, Merchant, Technology, and Executive teams. To maximize your learning, the program is designed to provide you with experiences both on the job with your supervisor and in a classroom setting.* Curriculum is designed to target both soft and hard skill learning such as basic retail language, retail math, interviewing skills, and time management.
Role Description:
The Technology Services intern will have the opportunity to partner with the IT Support and Systems Engineering teams. As the primary point of contact between the organization and the technology they interact with daily, you will have the opportunity to work with a customer-focused, high-quality support team charged with establishing, monitoring, and maintaining any technology systems and related support requests. You will also have the opportunity to partner with internal Corporate Information Systems teams and various stakeholders across the organization.
Partner with IT Support Specialist to manage support ticket queues
Assist with lifecycle management
Partner with stakeholders to identify and implement technology that enhances efficiencies
Shadow Systems Engineers responsible for maintaining all technology endpoints. This includes but is not limited to endpoint encryption, patch management, and software deployment
Utilize internal software tools (Okta, Slack, JIRA, G-Suite, etc.) to resolve user access request
Key Qualifications:
Dynamic Juniors working towards a BA/BS with a GPA of 3.0 or higher
Must be available for a Summer internship from June 2022 until August 2022
Must be comfortable working virtually/remotely
Proven leadership ability through participation in organizations and clubs
Strong analytical and organizational skills
Excellent interpersonal and communication skills
Ability to promote teamwork and collaboration
Must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to beginning employment.
Who You Are:
An adaptable, entrepreneurial, goal-oriented individual with an eagerness to learn
A self-motivated and proactive individual who thrives in a fast-paced environment
A perceptive individual with strong written and verbal communication skills
A natural problem-solver who is also intuitively analytical and creative, and is able to generate a variety of new and novel ideas to resolve issues
An innovative, out-of-the-box thinker who shines in brainstorming sessions, is willing to take risks, and continuously looks for opportunities to improve the way things are done
A strong collaborator who accomplishes tasks by partnering with team members and flexing your interpersonal skills while also being able to work independently at times
An organized, detail-oriented, multi-tasker who has the ability to prioritize multiple projects/tasks and meet tight deadlines
Your Life and Career at Saks:
Be a part of an entrepreneurial team hyper-focused on massive growth
Convenient and collaborative modern offices in Lower Manhattan with onsite perks
Paid Community Time Off during the month of July
An amazing employee discount