Northern Tool + Equipment is excited to announce our 2021 Internship Program. The program is designed to kick-start your career and provide real-world experience in your chosen profession. Interns will further develop their skills and knowledge by completing project-based work that addresses real business issues. The program also connects participants with management at various levels of the organization and provides an inside view of Northern’s environment and culture. The program structure includes an end-of- program project presentation by the intern to members of Northern’s management team.

We’re currently searching for an intern to join our Marketing department. You will be assigned a specific project that will not only maximize your potential but add great value to our company!

Some of the responsibilities will include:

• As a member of the eCommerce User Experience team, you will play a key role in the post-launch activities of our Website Replatform and Redesign Project to ensure a world class customer experience and smooth transition for our customers.
• Review Voice of Customer (VOC) survey feedback to uncover friction in their usage of the Northertool.com website.
• View replay of customer browsing sessions to gain detailed information on pain points to help troubleshoot and triage issues.
• Log all feedback – positive and negative – and categorize for UX Updates, Defects, Working as expected, etc.
• Assist the UX / Agile Dev team in prioritizing work to be completed based on those same findings of UX Updates, Defect Mitigation, etc.
• Assist in Quality Assurance (QA) testing as code is released during defect mitigation.
• Assist in taxonomy, product content and key specification updates on the website.
• At the end of internship, report out on overall findings, savings to the company for issue mitigation, etc.
• Other eCommerce tasks as assigned.

What you can expect from us:

• 10-week paid summer internship
• Meaningful project work that will provide value to you and the organization
• Assigned mentor to work with you one-on-one
• Interaction with other interns
• Ability to expand upon your education/knowledge with real-life hands-on career duties and systems use
• Ability to work on a team, as well as own individual responsibilities
• Exposure to Northern’s leadership team

What we are seeking in an intern:

• Junior or Senior pursuing a Bachelor’s degree in Marketing.
• Experience using Microsoft Office Products.
• Working knowledge of ecommerce browsing and purchasing processes
• Ability to learn tasks quickly
• Natural curiosity, unafraid to ask questions, work as a team and autonomously
• Detail oriented and analytical.
• Must be able to communicate effectively, both orally and in writing.
• Ability to work remote (depending on COVID guidelines)
• Retail Experience a plus