Los Angeles’ premier mobile games studio, Jam City is seeking a Player Experience Insights Intern to join its Insights organization for the Summer 2022 semester. A unique opportunity to join an award-winning gaming company, this is the perfect opportunity for an ambitious individual eager to break into the mobile gaming space and gain valuable experience in the field of experience management, data analysis, and market research.

Jam City is the creator of leading games like; Harry Potter: Hogwarts Mystery, Jurassic World Alive, Disney Frozen Adventures, Disney Emoji Blitz, and Cookie Jam.

Internship Program Qualifications:

• Must be currently enrolled in an undergraduate or graduate university program in the U.S (Juniors or Seniors preferred) and able to intern remotely through late-August 2022. At this time, our program is not open to new grads.
• Applicants must be legally authorized to work in the US during the Summer 2022 session. Visa sponsorship is not available for our internship positions.
• Be able to work on a part-time basis (up to 30 hours per week)

WHAT YOU'LL DO:

• Work with the Player Experience Insights team to inspire a player-first culture at Jam City and provide insights aimed to improve loyalty, retention and growth.
• Analyze experience management data from multiple sources including survey data, behavioral data, app store review data and social media sentiment. Reports will include analysis and recommendations on the entire player journey including discovery, game experience and churn.
• Create a player journey map for at least one game. This will include developing listening points in the journey (discovery, install, FTUE, usage, etc.) and creating a strategic roadmap for each point in the journey. The journey map will identify pain points, provide recommendations, and set measurable outcomes.
• Create and modify SQL queries to analyze player analytics data used to support player journey mapping
• Monitor and report on App Store sentiment and Social Media data for key competitive games
• Play Jam City and competitive games as needed
• Take initiative to stay current with industry trends and best practices in the mobile games industry and in the experience management industry

WHO YOU ARE:

• Must be currently enrolled in an undergraduate or graduate university program and able to intern remotely through end of August 2022
• Strong coursework or project experience in quantitative analysis. Passion for analysis and data a must.
• Experience with survey data analysis is highly desirable
• Strong data analysis & SQL skills
• Passion for casual mobile games
• Strong PowerPoint and presentation skills
• Strong organizational skills & attention to detail
• Interest in psychology and human motivation

About Jam City’s Internship Program:

Jam City’s Summer 2022 Remote Internship Program will take place from June 13th through August 25th and will be primarily remote with the possibility of one week being on-site (travel provided for non local students). Students can expect a paid, part-time (up to 30 hours per week) internship working alongside Jam City’s business and studio development teams. Within internships, students gain valuable insights into our products, players, and industry. Our program allows students to work on impactful projects, collaborate with industry professionals, and develop problem-solving skills through real hands-on experiences. We’re looking for students that bring curiosity, creativity, and an interest or passion for mobile games.

OUR COMMITMENT TO EQUITY, DIVERSITY, & INCLUSION

We believe in creating games that unite people across the world and that showcase our commitment to providing an environment that is both inclusive and diverse for our players and employees. We strive to create a workforce that is reflective of our global player community as we know that we are stronger and better when we play together. To help promote an inclusive culture, we celebrate the visible and invisible diversity of our Jam Citizens through initiatives including Employee Resource Groups, cultural events, trainings, speaker series, and more.

Jam City is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, age, sex (including pregnancy), national origin, ancestry, religion, ethnicity, marital, or domestic partnerships status, disability, genetic information (including the refusal to submit to genetic testing), predisposing genetic characteristics, military status, veteran status, domestic violence victim status, sexual orientation, gender identity or expressions, or any other classification protected by federal, state, and local laws. Our management is committed to following this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruiting, pay, and other forms of compensation, training, and general treatment during employment.

ABOUT JAM CITY

Jam City is an award-winning mobile entertainment studio providing unique and deeply engaging games that appeal to a broad, global audience.

Led by CEO Chris DeWolfe, former MySpace co-founder and CEO, and COO Josh Yguado, former 20th Century Fox executive, Jam City is the creative powerhouse behind some of the highest-grossing and most enduring mobile games. Jam City’s global franchise Cookie Jam has generated more than half a billion dollars, and Panda Pop has more than 120 million downloads to date.

The company also is the go-to studio for Hollywood, having developed immersive, narrative-rich mobile games around iconic entertainment brands. The company’s popular RPG game Harry Potter: Hogwarts Mystery was the #1 game in more than 40 countries at its launch in April 2018.

Jam City has nine studios located in Los Angeles (HQ), Berlin, Buenos Aires, Bogotá, Burbank, Cedar Falls, San Diego, San Francisco, and Toronto.