Our mission is simple:

Deliver the power of collective cybersecurity to defend companies, sectors, and nations. For decades, companies have been defending against cyber attacks on their own while adversaries have been organizing themselves into sophisticated hacker networks, until now with IronNet Collective Defense.

Bringing together some of the best minds in cybersecurity and an unmatched team of experts from industry, government, and academia, IronNet was born to more effectively defend enterprises, sectors, and nations against highly organized cyber adversaries and increasingly sophisticated attacks.

IronNet’s Paid Internship program is designed to provide college students an opportunity to gain meaningful, hands-on work experience in a professional environment. IronNet emphasizes developing the next generation’s workforce. Our goal is to build a roadmap that leads you to a long, rewarding and challenging career, possibly with IronNet. We will work with you to define your desired career path and the correct steps to get you to your goals. Outside of gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. This internship spans June through August. You will work with your mentor to identify the best times for you to come in and leave work. You will work no more than 40 hours a week.
As the Customer Success Operations Intern, you will have an opportunity to work with IronNet’s Customer Success team to analyze, improve and implement processes and systems to deliver an exceptional experience to IronNet’s customers.

Roles and Responsibilities:

• Work collaboratively with CS leadership and team members to analyze current processes and procedures
• Implementation, integration testing, and training of new CS systems and functions
• Data hygiene and analysis in Customer Success systems
• Additional responsibilities as directed by CS leadership

Qualifications:

• Knowledge of basic principles and practices of Customer Success
• Knowledge of basic principles and practices of accounting and financial analysis
• Proficient in Microsoft Office, emphasis in Excel
• Ability to learn and master new systems and processes quickly
• Interest and desire to learn analysis of recurring revenue and Customer Success metrics
• Pursuing a bachelor’s degree in Business or related field at an accredited university
• Ideal candidates will be rising juniors or rising seniors
• Effective communication and interpersonal skills
• Demonstrated experience working collaboratively on teams
• Self-motivated with an ability to work towards prescribed timelines/deadlines
• Developed problem solving skills and a solutions-focused approach to addressing challenges
• Ability to dig into the details but also see the big picture
• Ability to think and act strategically and independently
• Exposure to Salesforce and/or ChurnZero a plus

At IronNet, we’re focused on building a world-class company and culture, and that starts with the people we hire. We take pride in being an equal opportunity employer, and consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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Benefits of Working at IronNet:
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IronNet strives to provide comprehensive, essential and affordable benefits for our employees and their families. We offer an unlimited PTO plan, 401(k) match as well as Medical, Dental, Vision, and Disability Insurance.

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Job Type: Internship