At Solution Builders, Inc., we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and over 25 years of experience in providing businesses with high quality IT support and management. Our customers value a highly productive information technology experience and Solution Builders makes that a reality.

What YOU can expect:

We are equally as passionate about our Team Members! When you become part of the Solution Builders Team you can expect:

• An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.
• Growth opportunities and ability to further develop your career.
• A company that won t make you feel like you re just a number. Your unique talents and experience will not only make a difference, but will be recognized and rewarded!
• $18-20 per hour
• Onsite Fitness Center
• Onsite Restaurant
• Free Parking

Successful candidates should possess the following characteristics:

• Passion for solving business problems for clients while providing exceptional customer service.
• Willingness to embrace change with a positive attitude.
• Commitment to high quality work and positive customer outcomes.
• A desire to learn and grow their skills and abilities.

Read on if this sounds like the place for you!

Overall Responsibility:

Position Purpose

The IT System Administrator Intern is responsible for handling and resolving first level support service requests for all technology, including Windows servers, Windows OS and Mac OS workstations, printers, networks, and vendor specific hardware and software.

Position Functions

• Resolve first level service requests and alerts involving technology for client sites including Windows server & workstation OS, Mac OS, Microsoft Office 365 Administration, printers, routers, firewalls, switches, VPN, Remote Desktop Services, VoIP and mobile phones, backup solutions and other vendor-specific hardware and software.
• Triage support requests submitted via phone, email, web portal and remote support tools.
• Document all support issues, resolutions and time in the company approved ticketing system as they occur.
• Research and escalate issues to the proper teams within Solution Builders to ensure client satisfaction.
• Communicate with clients in a professional and timely manner as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Position Requirements

• This position is supported by the SciTechsperiance program. Applicants must be registered and be approved through scitechmn.org.
• Must be a Minnesota resident or a student attending in a Minnesota institution of higher education.
• Must be in good academic standing (2.5 GPA or above).
• Must be a junior or senior at a four-year institution (60 or more credits completed); or pursuing a master s degree.
• Must be currently registered in an approved STEM curriculum at the time of application, meaning a degree program in engineering, computer science, or mathematics.
• Must complete approximately 400 work hours during the position period. For example, thirteen weeks at 30 hours per week or twenty weeks at 20 hours a week.
• Must be at least eighteen years of age when the internship begins.
• Must provide proof of registration with or exemption from federal Selective Service.

Solution Builders is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.