The Ideal Candidate

We are seeking an energetic, responsible, detail-oriented, and process-driven intern to join the Johnston & Murphy Retail Operations Team. In this position, you will learn about operational and communications support for J&M stores. You will be involved in making document updates, managing projects, as well as, assisting with internal communication and knowledge-based systems. You will gain exposure to different departments within the organization as part of assigned projects.

How You Will Make an Impact

• Works alongside Training & Recruiting Manager on field recruiting needs and initiatives.
• Serves as a liaison between Field Management, Store Personnel and Corporate Partners.
• Assist Store Communications by working with business partners in creating content, in weekly field memos, monthly newsletter, and posting to internal communications portal
• Responds to inquiries, questions, and requests forsupport.
• Coordinates field travel and tracks field expenses.
• Create and maintain special business reports as needed.
• Assists with planning and coordinating meetings and conferences ensuring all requirements are met and within budget.
• Create surveys, distribute and present findings for various company happenings.
• Identifies opportunities to improve resources and provides draft document content for management review.
• Investigates issues and as appropriate provides feedback for review and improvement.
• Proposes modifications to existing documents, scripts, and processes to improve services provided.
• Complete tasks that assist with driving performance in the field.
• Assist Ecommerce Team with special projects as needed.
• Assist Customer Experience Team weekly on various projects.

Experience and Skills You'll Need to Have

• Undergraduate rising Junior or Senior year of bachelor’s degree in Communications, Business or Marketing
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Ability to analyze information objectively and make a reasoned judgment based upon the evaluation of data, facts, observations and/or feedback.
• Highly organized, able to shift priorities with a sense of urgency, have excellent attention to detail
• A good listener with a strong desire to help others. Listens take notes and captures task requests and directions.
• Must possess excellent written and verbal communication, interpersonal, and presentation skills.
• Able to prioritize and provide timely resolution to issues and requests. Efficient, and detail oriented.
• Self-motivated, takes prompt action to accomplish objectives and able to work independently and as a member of a team.

Duration of assignment is May - August and must be able to work 25 hours per week.

Please note, this is not a remote internship.

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