FinTech Customer Success Internship
About the company
At Divvy, Our vision is to become the modern software bank for business of every small-to-medium business in America. Our FREE financial SaaS platform enables businesses to spend smarter by providing instant insight and transparency into company-wide spend and the ability to easily manage it; all in real-time! (+ many more features!)
In June 2021, Divvy joined forces with Bill.com through a $2.5 billion dollar acquisition, validating our mission to build the one-stop-shop for business finances. With 500+ mission-driven employees and extreme monthly growth, we’re well on our way.
*Certain positions at Divvy are eligible for remote work - within the United States*
Divvy welcomes up-and-coming Finance & Accounting talent for a 15–week FinTech internship program.
During your time, you will contribute to key functions in the Customer Success department. This paid internship will provide you with entry-level work experience in customer success at one of Utah’s high-growth start-ups.
If you are a top academic performer going into your junior or senior year of school pursuing a Bachelor’s degree in Finance or Accounting and have a competitive nature, Divvy could be the place you’ve been dreaming of. The internship runs from May 2 to August 12.
As part of the Revenue organization, The Customer Success department crosses paths with nearly all other departments. You’ll have a chance to interact with team members from those departments as well as engage closely with Divvy’s revenue leaders. By the end of the internship, you’ll have gained insight into much of Divvy’s business, engaged in career & personal development trainings, learned Divvy’s product and seen what it takes to be successful in a revenue organization at a high-growth company.
What You Will Be Doing
- 15 Week Program (May 2 - Aug 12)
- Engage in regular training meetings with other interns and customer success team members.
- Support Divvy’s payment services team. This team manages the fulfillment side of the accounts payable process for Divvy’s largest customers.
- Learn the details of customers’ accounts payables processes.
- Create spreadsheet templates in Excel to manipulate payment data and efficiently process payments.
- Manage email inboxes and answer vendor inquiries for a handful of Divvy’s largest clients.
- Manage virtual credit card limits for secure payment processing.
- Call vendors to ensure payments are received and processed in a timely manner.
- Track payment file information in Salesforce.
- Participate in proactive, virtual customer engagements.
- Reconcile payment files to ensure payments are processed correctly.
- Learn how a customer success department functions at one of Utah’s fastest growing companies.
Qualifications
- Pursuing a degree in Finance or Accounting, preferably in your Junior or Senior year
- Basic knowledge of finance & accounting principles
- Be a self-starter and exhibit a strong work ethic and eagerness to learn
- Exhibit excellent communication skills, both verbal and written
- Detail-oriented and organized
- Willingness to learn from Divvy’s leadership and customer success team
- Able to intern full-time in the Draper office
Total rewards
At Divvy, we’ve been intentional in designing scalable benefits, rewards, and perks that meet our workforce where they are while managing expectations as we scale. Just as pay parity was foundational for us in base salary, and remains our commitment and priority, our total rewards programs reflect our commitment to inclusivity and access for all.
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At Divvy, you’ll enjoy: *
- 100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans
- HSA & FSA accounts w/ HSA Company Contribution
- Unlimited PTO for Salaried, Exempt employees / Accrued PTO for Hourly, Nonexempt employees
- 401k w/ Fidelity
- 12 weeks Parental Leave Program administered by Matrix for birth, non-birth, and adoptive parents (paid coordinating with any state and our Short-Term Disability insurance where applicable).
- 11+ Observed holidays and wellness days
- Wellness & Fitness initiatives
- Access to the Calm App. - a sleep, meditation and relaxation app free of charge
- Your own Divvy credit card (Divvy Uses Divvy or DuD)with $100 given every month to use on anything you want!
- Employee Stock Purchase Program: employees will be able to purchase Bill.com stock at a discount.
Perks are nice, but perks don’t make a company or individual successful - the work does. At Divvy, we’re building the financial nervous system of business - faster, better, smarter, and the work compels us to show up each day for our customers and our teams while feeling well supported in our benefits.
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
Job Type: Full-time