Looking for an internship where you can make a difference?

At Mary Kay, we are committed to enriching the lives of women and their families around the world, and we offer internships with unlimited opportunities to do something beautiful every day. More than 5,000 employees work in locations across the globe. They provide the products, marketing and other support to millions of Independent Beauty Consultants (IBCs) who work as independent contractors, selling our products directly to consumers.

Through Mary Kay’s Internship Program, students have an opportunity to experience working at one of the world’s largest beauty and direct-selling companies. Our internships are hands-on and learning-intensive, with exposure to our culture, products and the IBCs. You’ll work with encouraging and inspiring leaders who want to help you grow. Our internships can be a path to a full-time position.

Program Details:

• Long Term Internship
• Target Start Date: Spring 2022
• Part-time and full-time available

INFORMATION TECHNOLOGY

End User Computing :

The End User Computing team is responsible for a broad set of technologies that enable everyone at Mary Kay to perform their jobs efficiently. This includes PC’s, Mac’s, telephony and mobile devices, video conferencing and conference rooms, email, remote access solutions, printing, and all the platforms and systems that support these services.

Our interns will become a part of the teams that design, deliver, and support these technologies. The EUC teams work remotely most days and our interns will have the opportunity to work remotely or at our corporate headquarters. Intern responsibilities will include:

• Providing direct user support by processing tickets submitted to the service desk
• Administration activities in platforms such as M365, for example maintaining user accounts, groups, etc.
• In-person support at our new support center, The Hive (opening 2022)
• Packaging software for automated delivery to end user devices (PC’s, Mac’s, mobile devices)
• Developing scripts and automation flows
• Participating on projects to deliver new capabilities, working on clearly documented and assigned tasks
• Analyzing and reporting on data to reveal trends, opportunities for improvement, and to measure against service level agreements
• Working with users to understand their needs, how they leverage the tools that we provide and how we can improve
• Producing end user documentation such as quick reference guides or help guides

Technologies that are core to what we do and that you will be leveraging include M365, SCCM, Active Directory, Intune, Citrix, Exchange, Teams, Ivanti, RingCentral, Windows 10/11, MacOS, iOS

Experience that would be relevant:

• Working directly with customers
• User technical support experience, such as working in an Apple Genius Bar or Geek Squad
• Direct knowledge or experience with any of our core technologies, identified above
• Scripting or coding experience, especially in PowerShell
• Experience with enterprise ticketing or service management systems, such as ServiceNow, BMC or Ivanti
• Experience with enterprise device management platforms or their concepts
• Any experience in an enterprise IT environment; knowledge of the processes, controls, organizational structure and systems common to a large IT organization