Live the Exceptional With Soul. This is the singular purpose of Jaguar Land Rover.
Jaguar Land Rover’s global footprint means that people from a diverse array of backgrounds, from all over the world, are part of our family. It is our people who can create the pioneering spirit and positive atmosphere for collaboration and communication. It is our people who can accelerate change, innovation and product creation.
The Jaguar Land Rover Internship Program is an opportunity for personal growth and development from a business and learning perspective. Working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
Details of the program:

• The program is open to students at a Junior or Senior level in their Bachelor’s Degree program, studying for a degree in Mechanical Engineering or a similar field.
• The Internship is for a full year, July 11, 2022 to May 26, 2023
• 29 hours per week during business hours (Business Hours: Monday- Friday 8:30am-5:00pm)
• Paid internship

Location: Mahwah, New Jersey (Hybrid Ways of Working schedule offered)
Department: Technical Services
What you will be doing:

• Gain thorough understanding of the retailer support provided by the Technical Services function – including Product Investigation, Local Technical Support, Warranty – from target-setting to business plan deployment, measuring customer satisfaction and working with retailers in a structured manner to drive improvements in all areas
• Support the delivery of technical support to retailers when repairing customer vehicles
• Support warranty administrators in right first time claim submission on time
• Detect product quality trends and drive improvement actions
• Learn hands-on retailer experience in our local Technical Center
• Support/ lead reporting of the Technical Services function and provide feedback to stakeholders through retailer engagement forums (Shop Foreman Call, Warranty Administrator Call, Service Advisor Call)
• Review internal processes and drive continuous improvement including automated reporting (e.g. through Tableau)
• Support strategic projects in Technical Services to drive better retailer efficiency (e.g. TOPIx Cloud Diagnostics, Application Programming Interface Warranty Solution, New Claim Entry Update, Remote Assist through GCM)
• Perform other duties as required

What you will need:

• Bachelor’s Degree in progress (Junior or Senior), or pursuing a graduate studies degree during FY 22/23 in Mechanical Engineering or equivalent field (copy of transcript required)
• Strong Analytical background
• Understanding of how a vehicle operates including systems and component knowledge
• Must be proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Candidates must have strong written and verbal communication skills
• Bachelor’s Degree in progress (Junior or Senior), or pursuing a graduate studies degree during FY 22/23
• 3.0 GPA or higher
• Preferred – knowledge in C++ and Tableau
• Dedication, commitment, curiosity

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
JLR US requires employees to be fully vaccinated against COVID-19 in advance of their first day of work, unless where it is legally prohibited to do so. Individuals in need of a medical or religious accommodation may contact Human Resources after a conditional offer of employment has been extended.
Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Jaguar Land Rover North America, LLC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Internship